ServiceNow: Update Agent to Tokyo User Interface (February 28, 2023)

Overview

ITS will implement the new user interface, Next Experience, from the ServiceNow Tokyo upgrade.

Benefit

ServiceNow’s new user interface includes a significantly streamlined browsing experience.

What Can You Expect

Dashboards will replace homepages in the new user interface. Connect chat will be disabled in Next Experience. ITS will look into and enable a similar feature (Sidebar) shortly after the update.

What Actions Need to Be Done by ServiceNow Agents

Agents who created their personalized homepages must log in to ServiceNow and convert them into dashboards. Agents can begin to do this process now. There is no need to wait for the new user interface.

To do this, follow these steps:

1. Navigate to Self-Service > Homepage

2. From the list, select the homepage you want to copy.

3. Click the Homepage settings icon and choose Create Dashboard Version - Settings menu with Create Dashboard Version menu item

4. Select Create new dashboard or Add to existing dashboard and click Create

5. The Add to existing dashboard list contains only the dashboards you own. If you select this option, the homepage adds as a tab to the existing dashboard.