| Title | Description | Requested By | Status | Start Date | Delivery Date |
|---|---|---|---|---|---|
| 2FA for SF State Community Members, New Faculty, and Emeritus | Two-factor authentication (2FA) for all SF State Community Members, new faculty, and emeritus accounts. Completion of this project will require users to go through an additional authentication step when accessing SF State web applications and services. | Information Technology Services | Closed | 06/08/2022 | 11/11/2022 |
| 2FA for SF State Students | Two-factor authentication (2FA) for all SF State Student accounts. Completion of this project will require users to go through an additional authentication step when accessing web applications and services that are behind the SF State Global Login page. | Information Technology Services | Closed | 04/01/2021 | 04/25/2022 |
| Access Management 2020 | Improve the access management process with a focus on the constituent experience and security | Information Technology Services | Closed | 01/24/2020 | 02/20/2023 |
| Automated Call Distribution (ACD) Migration | Migrate the campus' varying Automated Call Distribution (ACD) centers (NEC, old Avaya, Twilio, and 8x8) to the new Avaya ACD system to streamline the campus phone system and reduce the number of phone lines, effectively reducing costs across campus. | Information Technology Services | Closed | 11/17/2022 | 06/25/2024 |
| Campus Migration to Cloud Storage | Migrate all departments' data from Departmental Shares and Secure Departmental Shares to Box.com | Information Technology Services | Closed | 03/01/2023 | 05/31/2024 |
| Classroom Phone Migration | Replace and update all classroom phones to the campus' new Avaya phone system | Information Technology Services | Closed | 07/18/2022 | 11/10/2022 |
| Cloud MS Azure SSO and Self-Service Password Reset | Implement MS Azure Active Directory Cloud Single Sign On (SSO) and expand to all users for Office 365 only. Implement Azure Self-Service Password Reset. | Information Technology Services | Closed | 06/01/2021 | 08/25/2023 |
| Copilot Launch | Introduce campus to Microsoft Copilot with Commercial Data Protection, a generative artificial intelligence (AI) chatbot and image generator. | Information Technology Services | Closed | 08/20/2024 | 10/11/2024 |
| Migrating from Drupal 7 to Drupal 8 | Migration of SF State websites from Drupal 7 to new template and Drupal 8 platform | Information Technology Services | Closed | 03/15/2020 | 01/26/2023 |
| OnBase 24 Upgrade | Upgrade OnBase to improve application performance, maintenance, and security. | Information Technology Services | Closed | 05/14/2024 | 03/03/2025 |
| OpenAI ChatGPT Launch | Launch OpenAI ChatGPT EDU to active faculty, staff and students as part of a California State University (CSU) systemwide initiative that runs through July 2026. | Academic Technology and Information Technology Services | Closed | 02/19/2025 | 04/15/2025 |
| Rebuild FABS Database Server | Rebuild the end-of-life Windows FABS Database server by creating a new server from scratch and moving the FABS database from the old server to the new. | Information Technology Services | Closed | 03/01/2024 | 10/01/2024 |
| SF State Single Sign-On Login Change | Modify the SF State Single Sign-On (SSO) service to improve login security and reliability and present a unified SSO user interface. | Information Technology Services | Closed | 02/01/2023 | 06/06/2023 |
| SSO Integrations Migration to Azure | Migrate ~180 SSO Integrations from Shibboleth to MS Azure SSO | Information Technology Services | Closed | 05/01/2023 | 08/09/2024 |
| System Status | Implement centralized System Status capability with ServiceNow to provide real-time visibility into the operational status of key IT services across the university. | Information Technology Services | Executing | 04/15/2025 | 01/16/2026 |
| Unified Communications (Avaya) | Replace legacy telecommunication services creating greater stability and add modern features | Information Technology Services | Closed | 06/15/2018 | 07/30/2022 |
| Unified Communications 2025 | Replace the current Avaya phone system with a cloud-based unified communication platform to improve functionality and reduce long-term costs. | Information Technology Services | Planning | 04/28/2025 | 12/11/2026 |
| Upgrade Oracle Enterprise Linux 7 Servers | Upgrade Linux servers version 7 to version 8 before they reach EOL and lose security updates on 12/2/24 | Information Technology Services | Closed | 04/08/2024 | 01/17/2025 |
| Vulnerability Management for High Risk Workstations and Applications | Identify, assess, prioritize and remediate high risk workstations and applications | Information Technology Services | Closed | 02/14/2025 | 05/01/2025 |
| Windows 11 Upgrade | Upgrade campus devices to Windows 11 | Information Technology Services | Closed | 09/05/2023 | 04/16/2025 |
| XID Conversions | This project will convert existing secondary accounts (XIDs) with shared passwords and no two-factor authentication (2FA) into passwordless mailboxes that are associated with SFSU ID accounts for security compliant authentication and access. | Information Technology Services | Executing | 04/07/2025 | 04/30/2026 |
Questions regarding ITS projects? Contact the ITS PMO at itspmo@sfsu.edu