Automated Call Distribution (ACD) Migration

Migrate the campus' varying Automated Call Distribution (ACD) centers (NEC, old Avaya, Twilio, and 8x8) to the new Avaya ACD system to streamline the campus phone system and reduce the number of phone lines, effectively reducing costs across campus.

Requested By

Information Technology Services



Start Date

Thursday, November 17, 2022

Delivery Date

Tuesday, June 25, 2024

Who Will This Impact?

  • Students
  • Faculty
  • Staff