Ming
Completed Enhancements to the Online Student Withdrawal Request app. Execution of tasks were first-rate and void of errors, which allowed us to make our deadlines.
Bernie B
Completed Enhancements to the Online Student Withdrawal Request app. Execution of tasks were first-rate and void of errors, which allowed us to make our deadlines.
Elmer C
Elmer is new to ITS and has done a great job coming up to speed and making himself a valued resource. His work on InTune ATP Defender for Servers and Windows Server 2022 Golden Image a testament to his abilities and productivity
John G
Hiring and Training up an impressive group of new student employees at the service desk. Then taking a step further and having the Service Desk student take responsibility for all tier 1 support for passwords, MFA support, and WiFi.
Campus Solutions (CS) 9.2 Production Downtime (Friday, March 10, 2023, 8 p.m. – midnight)
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, March 10, 2023, from 8 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This patch includes a bug fix around the processing of 2022-23 Middle-Class Scholarships and ensures former students can access their Unofficial Transcripts via the Student Center.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
John G
John is a great leader to everyone at the service desk. I appreciate him always taking his time to explain and help us out when we have questions. He is always a calm presence that we are thankful for.
William M
I would like to acknowledge the dedication and hard work exemplified by William Mac. Our college has made many big web changes, and William has been very attentive and done a lot of work on the back end to make things go smoothly for us. He has worked late nights to make sure that we have everything we need.
Thank you so much to William Mac! Please give him a raise.
Oracle Database Maintenance (Friday, March 3, 2023, at 5:00 p.m.- Saturday, March 4, at 5:00 p.m.)
Overview
Beginning Friday, March 3, 2023, at 5:00 p.m. until Saturday, March 4, 2023, at 5:00 p.m., ITS will conduct a server migration to OS version Oracle Linux 8 which will be applied to the IRDMPRD database. There will be an interruption to all services that connect to the Oracle databases while the update is being applied.
Benefit:
This update will ensure there is support for the Oracle Linux server version.
What Can You Expect
The following applications and services will not be available during the upgrade process:
-
Institutional Research (IR) WebFocus Websites (https://ir.sfsu.edu/course-data)
-
Metro College Data Feed to SalesForce Cloud
-
Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
-
Division of Student Life (DSL) GatorX DataMart
-
University Advancement CRM DataMart (BlackBaud Cloud)
-
Budget AO - Executive Dashboard (Tableau Cloud)
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Campus Solutions (CS) 9.2 & Human Resources (HR) 9.0 Production Downtime (Friday, March 3, 2023, 8 p.m. – midnight)
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime was initially planned for February 10, 2023, and will now occur Friday, March 3, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This change will enhance the auto post-transfer credit process, refresh the CSU employee's table, and provide external organization updates.
What Can You Expect
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- E-Trac
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ServiceNow: Update Agent to Tokyo User Interface (February 28, 2023)
Overview
ITS will implement the new user interface, Next Experience, from the ServiceNow Tokyo upgrade.
Benefit
ServiceNow’s new user interface includes a significantly streamlined browsing experience.
What Can You Expect
Dashboards will replace homepages in the new user interface. Connect chat will be disabled in Next Experience. ITS will look into and enable a similar feature (Sidebar) shortly after the update.
What Actions Need to Be Done by ServiceNow Agents
Agents who created their personalized homepages must log in to ServiceNow and convert them into dashboards. Agents can begin to do this process now. There is no need to wait for the new user interface.
To do this, follow these steps:
1. Navigate to Self-Service > Homepage
2. From the list, select the homepage you want to copy.
3. Click the Homepage settings icon and choose Create Dashboard Version - Settings menu with Create Dashboard Version menu item
4. Select Create new dashboard or Add to existing dashboard and click Create
5. The Add to existing dashboard list contains only the dashboards you own. If you select this option, the homepage adds as a tab to the existing dashboard.
Check out the following links to learn more:
ServiceNow Product Documentation:
Preview the Next Experience UI on Our Test Instance:
https://sfsutest.service-now.com
ServiceNow Clone Dashboard Documentation:
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.