RESOLVED: Issues with Multi-Factor Authentication using Duo Security (Monday, August 21, 2023)

Overview

The vendor, DUO Security, uncovered a problem within their system, causing errors during the SF State authentication process. Duo has implemented a fix that has resolved all campus authentication issues. The Duo Two-Factor Authentication (2FA) services should be functioning normally. 

 

What Can You Expect

Duo Security has identified the issue and applied fixes to restore services to full operational status. ITS will reinstate multi-factor authentication to all SF State accounts. Users will again be prompted with the Duo 2FA Authentication screen when logging into campus services. 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.