Hensill Hall Maintenance: Network Upgrade (Tuesday, January 10, 2023, from 8:00 a.m. – 10:00 a.m.)

Overview:

ITS will be performing a hardware upgrade to Network switch sfs-hen-842-sw-1 on Tuesday, January 10, 2023, from 8:00 a.m. – 10:00 a.m. The upgraded switch hardware will be more secure than the current switch, which has been diagnosed as no longer effective by the vendor.

What can you expect: 

Some network connections (wired, wireless, and VoIP phones) on the 7th and 8th floors of the Hensill Hall building may be down briefly during the maintenance window.  Not all connections on the 7th and 8th floors of Hensill Hall will be impacted. This maintenance will impact no other additional floors.  

Support: 

If you have questions or are experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu.

 

Monthly Windows Update (Saturday, January 14, 2022, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 14, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

RESOLVED: Thornton Hall 8th Floor Network Switch Outage (January 3rd, 2023)

Overview

ITS has successfully replaced the Network switch on the 8th floor of the Thornton Hall building.

What Can You Expect

All network connections (wired, wireless, and VoIP phones) on the 8th floor of the Thornton Hall building have been restored and are working normally at this time.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Thornton Hall 8th Floor Network Switch Outage (January 3rd, 2023)

Overview

ITS has been made aware that a Network switch on the 8th floor of the Thornton Hall building has failed and the physical hardware will need to be replaced.

What Can You Expect

Some network connections (wired, wireless, and VoIP phones) on the 8th floor of the Thornton Hall building may be down briefly as ITS addresses this issue. Not all connections on the 8th floor of Thornton Hall will be impacted.  ITS is currently working to replace this failed hardware and will send a follow-up announcement ASAP once it is completed.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Migrate the campus' varying Automated Call Distribution (ACD) centers (NEC, old Avaya, Twilio, and 8x8) to the new Avaya ACD system to streamline the campus phone system and reduce the number of phone lines, effectively reducing costs across campus.
Component
Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Students
Faculty
Staff

James T

I want to give a shout-out to James Tran.

James is always helpful, responsive, thorough, flexible, knowledgeable, and friendly.
He's an asset to ITS!

Great work James!

Arsenio H

Arsenio has been providing a very professional finance support to the University. The finance support provided by Arsenio covers PeopleSoft support including system updates/conversions by Oracle and CSU, new CSU-wide program implementations, financial reporting support, document scanning, IRS and EDD reporting, campus financial system year-end close support, and etc. Arsenio's contributions to the University is crucial to the functioning of the accounting services and finance system,

Thank you Arsenio!

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