Sandy S
Sandy is a true asset to ITS. Her institutional knowledge, coupled with her promptness and know-how provide invaluable support for our department. We appreciate you, Sandy!
Telecommunications Team
This team is tiny, but mighty. Alex, Wilbur, and Sal are extremely effective, dedicated and and make for a seriously resilient team. They are able to handle issues with grace, acting as strong university advocates to external vendors, all the while keeping up with day-to-day responsibilities and project work. They are true behind-the-scenes wonders. Alex, Wilbur, Sal -- thanks for all you do!
Kat M
Kat goes well above and beyond the call of duty when it comes to customer service! She provides prompt, outstanding assistance with a very pleasant and positive demeanor. She always ensures that the issue is completely resolved and that any questions you have are answered. When she assists with showing how to use a new technical device, she has the heart of a teacher!
Kat M
When President Mahoney has a new iPad that needs setup or has iPhone issues, who does she call? You got that right, Kat comes to save the day!
Chase R
Chase's determination and unyielding dedication when working on service requests that have a myriad of unforeseen difficulties is amazing. His persistence in ensuring that all user requirements are met with satisfaction even when little or no information is provided is astounding. The deep appreciation on a job well done is all the motivation he needs to tackle the next.
Alan Y
Alan has been instrumental in resolving Jamillah Moore's email bomb issues. He has ensured that she is able to work through the many difficulties that affected her email account directly. Alan has become more than a customer whisperer, he's also an email whisperer!
Ryan J
When President Mahoney's Zoom and webcam have issues and impacts her ability to work, Ryan has gone the extra mile to get her back up and running ASAP. His cool demeanor and maverick attitude keeps the ITS Endpoint team flying high.
Monthly Windows Update (Saturday, September 16, 2023, 6 p.m.-midnight)
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 16, 2023, from 6 p.m. to midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Campus Solutions (CS) 9.2 Production Downtime (Friday, September 15, 2023, 8 p.m. – midnight)
Overview
The Chancellor’s Office has scheduled a downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur Friday, September 15, from 8:00 p.m. to midnight while the Chancellor’s Office works to apply a maintenance pack upgrade.
Benefit:
This downtime will apply new functionality to support the automated processing of the Parent PLUS loan. In addition, there will also be updates to Middle Class Scholarship (MCS) import, search/match, load and validation processes, and related application tables and pages to accommodate file layout and program changes effective AY ‘23-’24.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
John S
Added features to the CPaGE Faculty Letter application process which significantly improves the usabilty and experience generating payroll letters to new faculty.