Overview

To improve security, ITS will update the Nagios software to the latest version on Monday, April 24, 2023, from 10 p.m. -10:30 p.m.

What Can You Expect

Nagios monitoring and the https://nagios.ops.sfsu.edu will not be available during the maintenance window.

Benefit:

This update made to the Nagios Software will improve security on nagios.ops.sfsu.edu.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, April 15, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The SF State Web Application server (webapps.sfsu.edu) will undergo scheduled maintenance on Thursday, April 14, 2023, from 10 p.m. - 10:20 p.m.

What Can You Expect

During this maintenance window, users will not be able to access webapps.sfsu.edu.

This update may impact the following services:

2FA Bypass Code Request

Academic Senate Voting

CEL Shopping Cart

Class Schedule

Email Account Services

Grade Exceptions

Password Reset

People Directory Search

Pre-Requisite Roster / Permission Number

Security Questions Update

Security Groups Management

SF State ID lookup

Short Term Loan

University Calendar

SF State Gateway features - Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, April 21, 2023, at 8 p.m., ITS will implement a new GlobalProtect client version 5.2.12 to enforce security.

Benefit:

The new version of GlobalProtect will enable more settings for a thorough client security check.  

What Can You Expect

Upon connecting to VPN, once the new version goes live, users will be prompted to upgrade their GlobalProtect client to the latest version, 5.2.12.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The certificate on the WiFi client authentication system will expire soon. ITS will install a new certificate to replace and update the old one on Thursday, April 20, 2023, from 9 p.m. until midnight.

Benefit: 

ITS will update the WiFi Authentication System with a current certificate. 

What Can You Expect

Depending on their operating system, some WiFi clients may receive a new certificate warning. Users can establish the WiFi connection once they accept the new certificate.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, Apr 14th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

This maintenance will apply a modification to the New Cal Grant to estimate awards for first-time freshmen.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window.

Affected applications include:

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, April 7th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

This patch includes the 2023-24 Cal State Apply mid-cycle updates, such as items related to residency logic, Golden 4 for test scores, and Educational Opportunity Pathway (EOP) recommendation data.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window.

Affected applications include:

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

ITS has resolved all known issues impacting Wi-Fi on campus.

What Can You Expect 

The Wi-Fi network should be working as normal.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

ITS is aware that some users may be unable to connect to the campus Wi-Fi network. ITS is investigating the root cause and proactively opened a support case with the vendor Aruba Networks.  

What Can You Expect 

The Wi-Fi network might be inaccessible for some users at this time. Users unable to connect to WiFi are advised temporarily to use a wired connection. We are sorry for any inconvenience this issue may cause.  We will update you as soon as possible once we have more details. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview

The CSU internet service provider CENIC will update the configuration on one of the edge routers on March 27, 2023, between 8 p.m. – 10 p.m. CENIC is SF State’s primary internet connection. The connection will switch to a secure backup connection during this time. There is no outage expected to impact end users.

Benefit: 

This configuration update will ensure a better quality of service on the CENIC edge router.

What Can You Expect

End users should not experience outages during maintenance, as the SF State internet connection will run on a backup link.

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.