Software Update Maintenance for SF State Web Application Services (Thursday, September 29, 2022, 10 p.m. – midnight)

Overview

SF State Web Application services will undergo scheduled maintenance on Thursday, September 29, 2022, from 10:00 p.m. - midnight. The purpose of this maintenance is to update Web Application Software which will improve performance when accessing SF State web applications.

What Can You Expect

Between 9:00 p.m. – midnight on 9/29 users may not be able to access the following services:

  • Academic Senate Voting
  • Account Details
  • CEL Shopping Cart
  • Class Schedule
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • Password Change / Reset
  • Pre-Requisite Roster
  • Security Groups Management
  • Student Short Term Loan
  • SF State ID lookup
  • University Calendar

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Primo E

Provide PT 8.59 Fluid page and navigation setup trainings
Coordinate with CO for MP release and COMR submissions
Working with Via TRM and Unisys teams for Firewall and connection configuration
Resolving the PT 8.59 testing issues

Ryan J.

Ryan has always worked well with others. He consistently produces reliable work. He is a terrific resource for new recruits and student employees, and they feel comfortable reaching out to him for knowledge. He had also been acting with the traits of a great leader.

Ivan W

Ivan Wong is among the best as he goes beyond his capabilities as LEAD BA, he assist all of us in anything possible even crossing the level of his functional skills boundaries and up tech skills territories. Coordinate maintenance pack release for CS and HR in PT 8.57 and 8.59 instances.

For PT 8.59 upgrade, configure of PT 8.59 Applicant/Faculty/Staff/Student homepages,

Security setup of user accesses, Smart Planner FTP, solving issues related to PT 8.59 instance.

Providing production supports for various user requests tickets.

Tuan D

He is a superb leader, he bind us together as group and emphasize collaboration and teamwork That’s why we achieved a lot in this difficult times. He gave as the fluidity to be ourselves and freedom to enhance our skills through innovative approach and provide us the support and tools we need to achieve our goals.

Alexis W

She has gone above and beyond to assist ITS directors with the recruitment processes and activities. Thank you, Alexis, for all the effort you put into including contacting potential candidates, scheduling interviews, and working with HR on the paperwork.

Marlon Henry R.

Marlon has been an incredible resource for ITS. No matter how busy he was he always willing to help and assist different teams and prioritize his time very well. This has result in improved application update and maintenance process! Thanks so much Marlon!

Alexis W

Alexis assists with the hiring process with a steady, unwavering approach. No matter how frustrating the search, no matter how many candidates refuse her attempts to contact them, she continues forward calmly. She smooths out the chaos of the job search and ensures the hiring manager has the best chance at success.

Evelynne L

Evelynne went above and beyond to not only design a new First Day of School report, but implemented the first infographic version. Then, she assembled the information on the day-of with no assistance and within record time. Her professionalism, creativity, and can-do spirit were essential ingredients in ITS' successful implementation.

Michelle M

I want to compliment Michelle.  She was way beyond the call of duty:  she helped me move to 2FA on both my iPhone and my Windows11 machine.  It took her only 29 minutes to help this aging retiree to successfully coordinate my phone and laptop with 2FA.  She was patient, answered my questions, and solved my issues. I can’t tell you how appreciative I am. Michelle, thank you. I can’t say it enough times.