Overview

The Campus Solutions (CS) Class Roster page in the “Faculty Center” is currently experiencing technical issues. Information Technology Services is actively looking into the issue.

What Can You Expect

At this time, Faculty is unable to view their class rosters until the issue is resolved.

Support

If you have questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

To reduce potential threats resulting from compromised University accounts via phishing and Two-Factor Authentication (2FA) bombing, Information Technology Services (ITS) is reducing the number of Duo requests authorized before a system soft-lock for fifteen minutes takes effect. This process will reduce the susceptibility of campus users to 2FA bombing attempts.

2FA bombing happens when a cybercriminal attacks a susceptible account with multiple account-access requests. After gaining an approved Duo request, the attacker infiltrates additional 2FA devices and systems. The username and password are now compromised, and the cybercriminal has full access to the account.

What Can You Expect

On Friday, October 28, 2022, at 10 a.m., the number of Duo request prompts will be reduced. If the account exceeds the number of Duo request prompts, a soft-lock will be placed on the account to prevent further attempts for the next fifteen minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

ITS will be implementing a configuration change on the campus DNS server ns1.sfsu.edu and ns2.sfsu.edu on Friday, November 4, 2022, from 10:00 p.m. – 10:15 p.m. This DNS configuration change will improve server performance.  

What Can You Expect 

During the maintenance window, internet connection for some users on the campus network may experience intermittent disruptions.

Support 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

Overview

Campus Solutions (9.2) and Human Resources (9.0) will be upgrading its PeopleTools application software from 8.57 to 8.59 as mandated by the Chancellor's Office. The upgrade to our production environments will begin Friday, November 4th at 5:00 p.m. and will go live on Monday, November 7th at 8:00 a.m.

Benefit:

Upgrading from PeopleTools 8.57 to 8.59 will apply security fixes, ensure we are staying current with PeopleTools advancement, and enhance the overall application performance. Fluid navigation will be introduced in Campus Solutions (CS) and will enhance how users navigate the system and its appearance. The new updates will provide a more user-friendly experience for students, faculty, and staff.

What Can You Expect

Any application that accesses PeopleSoft Campus Solutions and Human Resources directly will not be functional for the duration of the upgrade window. This includes:

- E-Trac

- Accept Admissions Offer

- Web Applications such as Class Search, CEL Shopping Cart, Password Change / Reset, etc.

- SF State Mobile App features such as Class Schedule, Financial Aid, etc.

IMPORTANT: Winter 2022 registration will not be available during the upgrade window.

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

SF State’s Box functionality to open MS Office files with Office Online has been restored.  

What Can You Expect 

Box.com web interface is now fully operational.

Support 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

Overview 

ITS received reports of issues when trying to open MS Office files stored in the Box web interface with Office Online.  

What Can You Expect 

Users might experience issues when trying to open MS Office files (such as Excel or Word) stored in Box with Office Online in a web browser. ITS is working with the vendor to resolve the problem. ITS will send out additional information as it becomes available. Access to the files through Box Drive is not affected, and there are no known issues downloading through the web browser.

Support 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, October 28th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

-Enhancement to auto post-transfer credit process

-External organization updates

-Refresh to CSU employees’ table

What Can You Expect

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.

Affected applications include:

- E-Trac

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

ITS will decommission the campus DNS server ns3.sfsu.edu (130.212.10.162) on Tuesday, January 3, 2023, from 10 p.m.- 11 p.m. This ensures the campus DNS system IP address is available for reuse. 

What Can You Expect 

After January 3^rd, the DNS server at 130.212.10.162 will no longer respond to requests. 

If your devices obtain their IP addresses automatically, no action is necessary.  

If you have configured a static address or overridden your default DNS settings, please reconfigure your clients to use the other campus DNS servers at 130.212.10.214 and 130.212.10.163. End users may experience slower name resolution during the maintenance period. 

Support

If you need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.