Overview

The Chancellor’s Office will upgrade the PeopleSoft Campus Solutions and Human Resources servers to Linux 8. System downtime is scheduled to begin on Friday, July 11, at 5:00 p.m. and end on Saturday, July 12, at 5:00 p.m. 

Benefit

The server upgrade includes the following improvements:

• Improved performance
• Enhanced data security
• Streamlined application development

What to Expect

Any application that accesses PeopleSoft Campus Solutions or Human Resources data directly will be unavailable during the upgrade window.

 Applications include:

•  Accept Admissions Offer

•  E-Trac

•  SF State Mobile App features such as Class Schedule, Financial Aid, etc.

•  Web applications such as Class Search, CPaGE Shopping Cart, Password Change/Reset, Faculty Grade Exceptions, and others.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.

Overview

The login issues affecting the Avaya Workplace soft phone (desktop and mobile applications) have been resolved. Users should now be able to access and use the application as expected. ITS has worked closely with the vendor to restore full functionality.

What to Expect

All services have been restored, and the Avaya Workplace application is now operating normally. 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Avaya Workplace is currently experiencing intermittent login issues. As a result, users may be unable to access or use the Avaya soft phone (desktop and mobile applications). ITS is actively working with the vendor to identify the root cause and restore full service as quickly as possible.

What to Expect

During this outage, users may encounter difficulties logging into the Avaya Workplace application or may be unable to make or receive calls. ITS will continue to provide updates as more information becomes available.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, July 12, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

On Sunday, July 13, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

Information Technology Services (ITS) will upgrade the campus wireless (WiFi) infrastructure during scheduled maintenance on Friday, June 27, 2025, from 8 p.m. to 10 p.m.

Benefit

Upgrading the campus wireless services will help ensure the network remains protected against any potential threats, bugs, and vulnerabilities. 

What to Expect

All campus WiFi services will be unavailable during the maintenance window. 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will apply an update to Qualtrics XM, the campus’s survey software, on Monday, June 30, 2025. This update will ensure the university is following the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), complying with their privacy laws and data minimization requirements. 

 Rationale

1. California law defines IP addresses and geolocation as personal information. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), data collection must be limited to what is necessary for the intended purpose (Civil Code §1798.100(c)).

2. Anonymity and Compliance

Disabling automatic IP and geolocation tracking reduces the likelihood of collecting identifiable data without notice. This supports compliance with legal requirements for user notice, consent, and opt-out options.

3. Bias Prevention in Survey Design

Excluding IP and geolocation data from default collection limits the introduction of unintended variables during analysis and prevents the use of location-based information as an interpretive factor unless explicitly required.

What to Expect

All campus-wide Qualtrics surveys will no longer collect IP addresses or geolocation data by default. Users who have a valid need to collect such data can override the default anonymization policy by disabling the "Anonymize Responses" option in their survey settings.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) has confirmed that the recent issues affecting Box.com have been resolved. Users should now be able to access their accounts and use Box.com features such as file uploads, downloads, and collaboration tools without interruption.

What to Expect

Box.com services have returned to normal functionality. ITS will continue to monitor the platform to ensure stability. If you continue to experience any problems, please reach out to the ITS Service Desk.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.

Overview

Information Technology Services (ITS) is aware of an issue affecting Box.com. Users may experience difficulty accessing their accounts, uploading or downloading files, or using collaboration features. This appears to be a service disruption originating from Box.com.

What to Expect

Box.com is currently investigating the issue. ITS is actively monitoring the situation and will continue to communicate updates as they become available. In the meantime, users may experience intermittent access or functionality interruptions.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.

Overview

Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, June 20, at 5 p.m. through Saturday, June 21, at 5 p.m. These essential security updates help protect our data and ensure system integrity. During this maintenance window, there will be a brief interruption in all services connected to the OnBase databases. 

Benefits

Upgrading the PROD and OBPRD databases will enhance security and provide continued protection for our systems. 

What to Expect

The following applications and services will be unavailable during the maintenance period: 

• Academic Senate Voting

• CEL Shopping Cart

• Class Schedule

• Data refresh for HR_INTERFACE object

• Data refresh for OneCard

• Data refresh for some OnBase MVs

• Directory Search

• Email Account Services

• Grade Exceptions

• MV refresh for Academic Technology

• MV refresh for Follett Bookstore

• MV refresh for usage of web team

• OnBase application

• Password Change / Reset

• Pre-Requisite Roster

• SF State ID Lookup

• Short-Term Loan

• Some features on the SFSU Mobile App

• University Calendar

• Zeus Test

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.