SF State Websites - Drupal

Welcome to the SF State website reference page. Our webpage template is built on the Drupal, an open source platform, in collaboration with Strategic Marketing & Communications as well as our Accessibility Department. This ensures that our websites have a consistent look and feel and are accessible to our community members. SF State websites also integrate with our Single Sign-On system and take advantage of security groups for access management.


Additionally our new template has been designed so that previous site building knowledge is not required. Pre-built components in our UI library using Pattern Labs help site builders create engaging websites quickly. As always, we welcome feedback regarding our template and look forward to supporting your website building efforts. Please note new websites are valid for existing departments.


Need Help?

For Drupal Support

Visit our Drupal Help Guides for tutorials on basic Drupal knowledge and visit our Pattern Lab Components to see our large library of pre-developed style components.

For Drupal Services

When your site is ready to move to production, please visit this checklist to ensure that you have completed all the steps necessary.

For other services like requesting a department website, requesting a faculty website, or request to retire a website please submit a service ticket.

Policy and Responsibilities for a Department Website

Website Owner Responsibilities

Copyright, content ownership

  • All content belongs to the site owner not ITS
  • It is your responsibility to know what can be posted on your website


  • It is your responsibility to know what can be posted on your website
  • No sensitive data should be stored in the CMS!
  • ITS can help integrate modules with other backend systems such as Oracle DBs for you to store data elsewhere
  • Do NOT share passwords, manage access carefully
  • If you are unsure about anything, please contact the ISO before posting it.


ITS provides tools to assist with accessibility testing but it is the owner’s responsibility to understand requirements and verify with DPRC

University communications

For all public facing sites, you must understand and follow any guidelines from Strategic Marketing and Communications

These responsibilities are subject to change. Please check frequently and ensure you are always aware of your responsibilities as a website owner or sponsor.

ITS Responsibilities


  • ITS provides three identical environment (dev, test and live) for each Drupal website
  • It is your responsibility to know what can be posted on your website


  • ITS is typically available 8am-5pm on business days.
  • ITS does not provide 24x7 support but does monitor the servers and will attempt to restore service in the event of an outage


  • ITS performs a nightly backup of the file system and database
  • ITS can restore a Drupal website to the latest backup with in one business day upon request from an owner/sponsor


  • The Drupal environment is integrated with the campus federated sign on
  • ITS is not responsible for any data stored in the Drupal CMS


  • ITS will provide training for end-users to set up a site and manage content
  • ITS does not provide training for developers


  • ITS provides 250 MB of storage space per website (department or program)
  • Audio and video content should not be stored on the ITS server but can be stored in YouTube/Vimeo and served through Drupal

Server Access

  • Access to the Drupal servers and databases is restricted to ITS
Two students working on laptops.

For More Support

For any Drupal related support, please contact your site administrator. Most of the support issues would be resolved by the site administrator.

If you are the site administrator and need Drupal Support team's assistance, please contact us at service@sfsu.edu or call (415) 338-1420.

For any feature requests or other general help, please submit a ticket.