Ivan W.

Ivan Wong has provided years of service to me. Back when the Enrollment Management Tech team was dissolved, there was no one assigned to help me implement new CSU requirements for math and English "remediation" and new Early Start BPG work. Ivan--with help from Andy Wong and Whitney Wong--led the way in supporting me when there was little support. To this day, I am impressed with Ivan's combination of deep technical knowledge and friendly customer service. He is AMAZING.

Replace legacy telecommunication services creating greater stability and add modern features
Component

Unified Communication is an architecture that integrates, unites, and connects traditionally diverse modes of communications. 

Benefits

  • More efficient collaboration between campus and remote workers  
  • User mobility offers more convenience by permitting access from anywhere, anytime, on any device, using one connection  
  • Higher level of connectedness through instant messaging where peers can see your presence status (busy, away, etc.)
  • Increased productivity -  you can get back to your customers faster  
  • Toll free campus and local voice/video calls

 

Auxiliary Costs or Additional Services

Description

UC Setup Cost

UC MRC 
General
Fund

UC MRC 
Auxiliary
Fund 

Avaya VoIP J139 4-button set (set only)

 $92.96 N/A N/A

Avaya VoIP J179 8-button set (set only) 

 $194.22 N/A N/A

Avaya VoIP J139 4-button set with User License

 $349.28 $4.80 $8.13

Avaya VoIP J179 8-button set with User License

 $468.28 $4.80 $8.13

Avaya VoIP J179 8-button set w/expansion module with User License

 $656.45 $4.80 $8.13

Add Expansion module to J179

 $188.17 X X

IP Softphone Application (SFSU laptop or desktop) with User License

 $150.20 $4.80 $8.13

Avaya VoIP B179 Conference Phone

 $698.87 $4.80 $16.21

Avaya ACD J179 Phone

 $832.67 $22.57 $22.57

Upgrade to Avaya ACD Agent

 $478.25 $22.57 $22.57

Avaya ACD Workplace Agent Softphone Application

 $638.45 $22.57 $22.57

Avaya CMS Supervisor

 $838.00 $8.40 $8.40

Analog Extension (Vendor SLT phone, Alarm, Modem, Fax)

 $158.16 $4.03 $12.22

Virtual Extension

 $238.00 $2.07 $2.07

Network Port Activation

 $176.00    

Voice Mailbox License

 $98.08 N/A N/A

ITS Labor Charge

   $88.08/hour $88.08/hour
3rd party vendor Copper cable pair leasing (per pair)   $100.00  

IT Consulting Services

 $50.00/hour    

*Note: MRC is the monthly recurring cost. Setup costs associated with the migration will not be charged to departments funded by the Campus General Fund.

As of June 30, 2022, all campus buildings have been migrated. 
Migrations of classroom phones and Automated Call Distribution (ACD) phone lines are underway.

 

Building

Migration Completed

Downtown Campus

September 2020

Main Campus & RTC Pre-Pilot

 January 2021

Main Campus Pilot

 February 2021

Romberg Tiburon Campus

 February 2021

Manzanita Square

 February 2021

ITS - Business Services, Security, PMO

 February 2021

LCA - BECA

 February 2021

ITS - ERP/BI

 March 2021

LCA - Classroom/Conf Phones

 March 2021

ITS - Endpoint, Cloud, Systems

 March 2021

OAD - Second Floor

 March 2021

Business Building

 April 2021

ECEC - Early Childhood

 April 2021

Academic Technology

 April 2021

7 Hills Conference and Dining Center

 April 2021

Library

 April 2021

Mary Park Hall

 April 2021

Mary Ward Hall

 April 2021

Towers Conference Center & Towers

 May 2021

Admin and Finance Leadership

 May 2021

New Admin, Floors 1 & 2

 June 2021

The Village at Centennial Square

 June 2021

Corp Yard

 July 2021

Thornton Hall, Greenhouse & Trailers

 July 2021

New Admin, Floors 3-5

 August 2021

Hensill Hall

 September 2021

Mashouf Wellness Center

 September 2021

Student Services Building

 October 2021

Ethnic Studies & Psychology

 November , 2021

Fine Arts

 December 2021

Gym

 December 2021

Humanities

 January 2022

Burk Hall

 February - March 2022

Creative Arts

 March 2022

Health and Social Sciences

 March - April 2022

Cesar Chavez Student Center and Bookstore

  May 2022

Student Health Center

 July 2022

 

Resources

Frequently Asked Questions (FAQ)

Why we are migrating to Unified Communications (presentation)

Unified Communication Migration Overview (presentation)

Avaya Services Page

Project List
Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Faculty
Staff
Students
Other Constituents with campus telephones
Migration of SF State websites from Drupal 7 to new template and Drupal 8 platform
Component

Benefits

The Drupal 8 platform will enable easier updates and administration of web pages. Site builders will not be required to have a programming background to create engaging websites within a University-approved template.

As part of the ITS initiative to assist site builders during the migration of sites from Drupal 7 to Drupal 8, the Drupal team would like to provide this reference material to the campus community. Hopefully the outline and resources provided will answer many of your questions and concerns. The information below will be updated regularly with new offerings and information so please check back regularly.

Before migrating your site to the new Drupal 8 template, please take some time to review your current content to ensure that it is up-to-date and that the audience you are targeting has not changed.

  • Use Google Analytics to determine on which pages visitors are spending time. If you do not have access to a Google Analytics account for your site, please email service@sfsu.edu and provide a non-personal Gmail account.
  • Review the content on your site. Revisit your content to ensure it is still valid and deprecate any stale information.
  • Determine main navigation links

The Drupal 8 template is designed to work well with less than 7 short, navigation links.

  • Learn how to copy and paste your top pages from Drupal 7 to Drupal 8.

Drupal 8 training is held bi-weekly on Tuesdays at 2:00 p.m. via Zoom. Please open a service ticket requesting a new Drupal 8 development site and scheduling information will be sent. Once a site has been provisioned you will receive an email regarding site information and access.

  • Request a Drupal 8 dev site
  • Request a Quick Start Template (recommended)
  • Copy and paste your top pages from Drupal 7 to Drupal 8      

Migrate content from current Drupal 7 site to Drupal 8 development site. When complete, please get approval from site owner (Dean, Department Chair, VP, etc.) before proceeding further.

  • Open a ServiceNow ticket to request your site be promoted to production.
  • This ServiceNow ticket will be routed to Accessibility for review. Depending on review they may ask for some updates and once approved, the ServiceNow ticket is sent to University Communications for review. You can refer to the ServiceNow ticket to determine status of approval.
  • Pass Accessibility Review from ATI
  • Pass Branding Review from Strategic Marketing & Communications
  • Promote Your New Drupal 8 Site to Production

Once ITS gets approval from ATI and Strategic Marketing & Communications, we will provision your site to production. A copy of your Drupal 7 site will be maintained for up to a month after the new site is provisioned.

Additional Support

Drupal Office Hours will be held bi-weekly on Tuesdays. Scheduling information will be sent after training. 

Resources and Links

Drupal 8 Sites to Reference 

  1. Campus Planning
  2. Food + Shelter + Success
  3. Procurement

Link to Accessibility Resources:

Project List
Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Faculty
Staff
Students
External Constituents
Improve the access management process with a focus on the constituent experience and security
Component

Why are we doing this? 

San Francisco State underwent a Chancellor’s Office (CO) mandated Information Security audit in Fall 2019. One of the observations noted that user access in Campus Solutions (CS) needed improvement. To resolve this finding by the audit due date, Information Technology Services (ITS) is designing job-related templates that group permissions based on the type of work performed. This new approach was approved by the Chancellor’s Office and will streamline the CS access request and approval process. Successfully implementing this approach will involve collaborating with faculty and staff across campus.

Our goals

  • Improve the security of our data resources
  • Improve the way campus community members request access
  • Improve the response time and transparency of the request process
  • Empower data owners to set, approve and annually review access to the data in their care

Status Update:

Project extended through November 2022 to accommodate the needs of impacted SF State units and resource limitations. 

Project List
Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Faculty
Staff
Two-factor authentication (2FA) for all SF State Student accounts. Completion of this project will require users to go through an additional authentication step when accessing web applications and services that are behind the SF State Global Login page.
Component

This project includes GTAs, enrolled students, and continuing education students. Deliverables include a standardized process for incoming students to sign up to two-factor authentication as part of their SF State email account setup.

Benefits

  • Enable Duo Two-Factor Authentication for all student accounts that access: SF State managed applications containing level 1 data, SSO (Single Sign-On), VPN, Privileged accounts that manage cloud applications. 

  • Improve security posture

  • Reduce compromised accounts due to phishing attacks 

 

Related projects: 2FA Staff (completed), 2FA Faculty (completed), 2FA Student, 2FA Community Members

Project List
Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
All Students
Subscribe to