Overview

The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, May 5, 2022, from 10:00pm to 10:20pm. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).

What Can You Expect

During this maintenance, users will not be able to access webapps.sfsu.edu, which provides services including the following:

• 2FA Bypass Code Request
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Email Account Services
• Grade Exceptions
• Password Change / Reset
• People Directory Search
• Pre-Requisite Roster
• Security Questions Update
• SF State ID lookup
• Short Term Loan
• University Calendar
• Some features on the SF State Gateway, such as Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, April 29, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The certificate on the Wi-Fi client authentication system is set to expire on May 6, 2022. ITS will install a new certificate on Friday, April 29, 2022, from 9:00 p.m.-midnight.

What Can You Expect

After the new certificate has been installed, users connecting to Wi-Fi may be prompted with a new certificate warning. If prompted, users will need to accept the new certificate for the Wi-Fi connection to be established.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Information Technology Services will be upgrading a network switch on Tuesday, April 26, 2022, at 7:00 a.m. This will briefly affect wired and wireless connections, as well as VoIP phones, in the Fine Arts building.

What Can You Expect

Wired, wireless connections, and VoIP phones will briefly be down in the Fine Arts building from 7:00 a.m. – 8:00 a.m.

Support

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, April 16, 2022, 6:00 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

A critical Oracle patch will be applied on the OBPRD database starting on Friday, April 8, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, April 8, 2022, at 5:00 p.m. to Saturday April 9, 2022, at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What Can You Expect

The following applications and services will not be available during patching: 

• OnBase application

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, April 8, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft Campus Solutions (CS) 9.2. The downtime will occur on Friday, April 1, 2022, from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. Benefits include:

Updated to the 2022-2023 College Financial Plan

• Enhancement to residency logic for transfer applicants and applicants less than 19 years old
• Load and post official Advanced Placement (AP) and TOEFL MyBestScores

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

• Accept Admission Offer
• CEL Quick Admit
• Gator Scheduler

Support

Overview

From Friday, April 1, 2022, at 5:00 p.m. through Sunday, April 3, 2022, at 5:00 p.m., ITS will expand the discontinuation of legacy email authentication protocols to all accounts in order improve the security of our infrastructure.

What Can You Expect

This will impact any user that is still using legacy email authentication, including students. Most users will need to switch to using Outlook for desktop, Outlook for Mobile, or Outlook Web Access (OWA).

Additional information about email can be found at:

• Student Email Guide
• Faculty / Staff Email Guide

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Security updates will be applied on the Institution Research database starting on Friday, April 1, 2022. This will help ensure our data remains protected. The maintenance will be on Friday, April 1, 2022, from 5:00 p.m. to 8:00 p.m.

What Can You Expect

During the update, the Institution Research Service will not be available.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.