Overview

On Friday, March 25, 2022, from 8:00 p.m.-midnight, ITS will renew the security certificate for our Domain Controllers which serve the LDAP/LDAPS connections. This change will impact system services that connect to Active Directory via LDAPS. This change has been coordinated with the impacted service owners. The certificate enables encrypted communication between applications and domain controllers.

What Can You Expect

End users or clients should not experience any issues with their connectivity to SF State resources. Application administrators should confirm that their applications which use secure LDAP have a valid certificate chain installed, and be prepared to install the updated certificate if needed.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, March 25, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

A critical Oracle patch will be applied on the PROD database starting on Friday, March 18, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, March 18, 2022, at 5:00 p.m. to Saturday, March 19, 2022, at 5:00 pm. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What Can You Expect

The following applications and services will not be available during patching:

• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team such as those Class Roster objects
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, March 12, 2022, from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

A critical Oracle patch will be applied on the OIMPRD database starting on Friday, March 11, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, March 11, 2022, at 5:00 p.m. to Saturday, March 12, 2022, at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What Can You Expect

The following applications and services will not be available during patching: 

• The Oracle Identity Manager (OIM) Provisioning system

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, March 11, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will update the main GlobalProtect VPN portal (gp.sfsu.edu) to use the default browser on Thursday, March 10, 2022, from 7:00 a.m. – 8:00 a.m. Updating to use the default browser is a necessary step in enabling additional security features.

What Can You Expect

Your GlobalProtect VPN login experience will change after this update.

Detailed information on what to expect for Windows users can be found here:

https://sfsu.service-now.com/kb_view.do?sysparm_article=KB0010906

Detailed information for Mac users can be found here:

https://sfsu.service-now.com/kb_view.do?sysparm_article=KB0010931

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

A critical Oracle patch will be applied on ATLSPROD and IRDMPRD database starting on Friday, March 4, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, March 4, 2022, at 5:00 p.m. to Saturday, March 5, 2022, at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What Can You Expect

The following applications and services will not be available during patching:

• Bitbucket - ITS
• WebFocus reporting services - Dept of IR

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

ITS is investigating an email issue associated with Qualtrics-generated emails not being delivered to SF State email accounts.

What Can You Expect 

Qualtrics emails being sent to SF State email accounts are not being received by users. Qualtrics emails sent to non-SF State email accounts are not impacted, and continue to operate as expected.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview

The ITS Network team will perform maintenance on the border firewall network on Friday, February 11, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.