SF State Removing Automatic Email Forwarding for All Users (Friday, May 27, 2022, at 5:30 p.m.)

Overview

On Friday, May 27, 2022, at 5:30 p.m., SF State will remove the automatic email forwarding settings for all users. This change will improve the campus email security posture and bring all users to the same configurations. ITS has already implemented this for faculty and staff.

What Can You Expect

Automatic email forwarding will stop functioning on Friday, May 27, 2022, at 5:30 p.m. This will affect users who have automatic email forwarding set up, mostly students and secondary email accounts.

Anyone who wishes to have emails forwarded can still do so by setting up an email forwarding rule in Microsoft Outlook. Instructions for setting that up are in the IT Knowledge Base article How to create an email forwarding rule in Outlook Web Access. Additionally, anyone can manually forward an email.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Mailman Distribution List to Sympa Migration (Tuesday, June 7, 2022, from 8 a.m. to 5 p.m.)

Overview

ITS will be migrating the campus listserv called Mailman to new Sympa listserv software on Tuesday, June 7, 2022, from 8 a.m. to 5 p.m. The Mailman listserv (listname@lists.sfsu.edu lists) is primarily used for collaborating with non-SF State email addresses, or a list which has many members. Migrating to Sympa will improve security and reliability. It will also introduce a native management interface that offers advanced configuration features. This will improve the service experience and enable users to self-manage all aspects of their mailing lists.

What Can You Expect

After the migration is completed, all SF State mailing list owners, moderators, and subscribers who have Faculty or Staff privileges will be able to log in to Sympa with their SF State single sign-on at:

https://lists.sfsu.edu

For Owners

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010963

For Moderators

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010973

For Subscribers

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010958

Mailman distribution lists WILL NOT be available during and after the migration. All distribution lists will be migrated to Sympa, but their list names and addresses will remain the same. Please note that archived messages in Mailman WILL NOT migrate to Sympa. Please do double-check that your list configurations are properly migrated and functioning as expected.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Updated instructions for accessing campus voicemail

Overview

As behind the scenes work is being done for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect

The following information provides details for users to access campus voicemail:

  • For users who have already migrated to the new Unified Communication phone system, Avaya

    • To access campus voicemail, users shall continue to use 415-338-6000
  • For on-campus users using their desk phone
    • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
  • For users who have not migrated to Avaya and want to check voicemail from off campus 
    • To access campus voicemail, users must dial 415-405-7000
    • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

John S.

I really appreciate the effort and time that Tuan's team had put into this project. It made a huge improvement from the previous process.

Employees are able to sign up for direct deposit via self-services, and the process time reduce from 4-6 weeks to 1-2 weeks.

Thank you again!!

Agnes

Rebecca D. and Nat K.

Rebecca was persistent and diligent in meeting with me to get tutoring on the mobile app. She provided details ahead of time so that when we met, it was an efficient use of our time. She invited Nat to the meeting just in case, and he was able to join quickly and easily and provide me with the information I needed to make a decision. I was blown away by the unwavering dedication to service both Rebecca and Nat demonstrated throughout the process. Thanks to everyone for making this happen!

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