Campus Solutions (CS) 9.2/Human Resources (HR) 9.0 Production Downtime (Friday, July 15, 2022, 8 p.m.-midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, July 15, 2022, from 8 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade.

Benefits:

  • Updates to EAB Student General file
  • Updates to Financial Aid Database Reporting
  • Updates to Veterans Benefit Reporting 

What Can You Expect

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Retirement of OnBase 18 Production Server Environment (Tuesday, July 19, 2022, at 8 p.m.)

Overview

ITS will complete the OnBase 18 to OnBase EP3 upgrade the evening of Tuesday, July 19, 2022 and retire the legacy OnBase 18 environment. This will enable future improvements to OnBase, optimize OnBase support for the entire campus, and improve security.

Any users still using the OnBase 18 Unity/Thick clients should upgrade to OnBase EP3 before July 20, 2022. OnBase 18 Unity Clients will no longer function beginning July 20, 2022. 

What Can You Expect

OnBase 18 Unity Client and Thick Client (Scanning Workstations) - ACTION REQUIRED

The OnBase Unity Client and Thick Client version 18 will stop functioning on July 20, 2022 and an update to EP3 is required.

On ITS-managed computers, the OnBase Unity and Thick Client software will be automatically upgraded to EP3 starting July 14, 2022. To avoid interruptions, it is suggested that you self-upgrade via the Software Center prior to the forced upgrade.

If your computer is not managed by ITS, you must contact your IT Service Provider for the upgrade.

OnBase Web Client

Web Client Users may need to update their bookmarks to use the universal address (https://onbase.sfsu.edu).

If you have already been updated to the OnBase EP3 client, access to the Production environment will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Windows Update (Saturday, July 16, 2022, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, July 16, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Downtown Center Switch Upgrade (Thursday, July 14, 2022, 7 a.m.-8 a.m.)

Overview

ITS will upgrade the Downtown Campus Network Switch on Thursday, July 14, 2022, from 7 a.m.-8 a.m. This will add redundancy in the path between floors and reduce single points of failure.

What Can You Expect

All network connections (Wired, Wireless, and VoIP phones connections) will briefly be down at the Downtown Center campus during the upgrade window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

NEW DATE: Creative Arts Network Switch Upgrade (Thursday, July 7, 2022, 7 a.m.-8 a.m.)

Overview

ITS will upgrade the network switch in the Creative Arts building on Thursday, July 7, 2022, from 7 a.m.-8 a.m. This will provide a faster network connection to the building.

What Can You Expect

All network connections (Wired and Wireless connections and VoIP phones) will be briefly unavailable in the Creative Arts building during the upgrade.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Ivan W

There is too much here to highlight, but Ivan has been an incredible (and patient) resource for our area as we have needed both significant project support but also help understanding and interpreting existing processes. He is incredibly intelligent with impressive analytical skills, but also a pleasant colleague. I'm so glad he's on the ITS team!

Wilbur L

Wilbur Lam has been an incredible resource as we have needed to refine our use of Twilio and the staff who have access to various skills. He is unfailingly helpful and responsive, and it has been such a pleasure working with him as we made these adjustments. Just wanted to make sure you had a sense of how critical his support has been to our office! We really appreciate all his help.

Stephen L

Orientation returned to in-person this year - June 2022 for Freshmen and in July 2022 for Transfers - the first time since 2019. The mobile team worked with New Student & Family Programs (NSFP) to transition from using Gator Guides to New Student Orientation (NSO) on SF State's mobile app.

Supakit K (Nat)

Orientation returned to in-person this year - June 2022 for Freshmen and in July 2022 for Transfers - the first time since 2019. The mobile team worked with New Student & Family Programs (NSFP) to transition from using Gator Guides to New Student Orientation (NSO) on SF State's mobile app.

Felix K

Felix has been on the leading edge of the UC project field operations.
He has accomplished a lot with not much help placing and setting up new phones all over the campus.
His work has allowed his teammates to take on other projects that have been critical in the support of the of campus network service/support needs.
If your enjoying your new phone, thank Felix.

Subscribe to