Ermine has helped me several times since Dec 2021. When I sent out a service ticket, Ermin showed up almost immediately or the next day to assist me. He went above and beyond the call to fix my laptop and monitor issues. I'm impressed by how efficient and knowledgeable he is as well as how he treats us, the AP staff, with respect. Ermine's also very humble, professional, approachable. He's a great access to the University.
ITS will upgrade the network switch in the Creative Arts building on Tuesday, June 26, 2022, from 7 a.m.-8 a.m. This will provide a faster network connection to the building.
All network connections (Wired and Wireless connections and VoIP phones) will be briefly unavailable in the Creative Arts building during the upgrade.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
On Friday, July 15, 2022, at 10 a.m. use of @sfsu.edu email address as a sender will no longer be supported in external email services that are not part of the SF State email system, or are not approved for such use by a third-party mass email service. This is to improve the security of email.
Email sent as @sfsu.edu addresses from Cloud services which are not part of the SF State Enterprise email system, or SF State-approved third-party mass email services such as Blackboard Connect, will no longer be allowed.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor’s office has scheduled a downtime maintenance window for a HEERF online application enhancement in the Campus Solutions (CS) production environment (CSFPRD). The downtime will occur on Friday, June 17, 2022, from 8 p.m. to midnight while the Chancellor's Office performs the upgrade.
The Campus Solutions production environment (CSFPRD) will be unavailable during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Lori is AWESOME! I can't thank her enough! She is diligent, distinguished, and delightful. I know she'll appreciate the alliteration and the Oxford comma I just used. Lori collaborates and proofreads all communications to ensure I don't miss anything grammatically. Not to mention the spelling, which is not my strong suit. I cannot stress enough how important this is! Grammar matters! I have learned so much from Lori. I can always trust her to be upfront and forthcoming with me. In my opinion, that's one of the best attributes you can ask for in a colleague and I am grateful.
Tuan is a great mentor. He has guided me in numerous ways. He has helped to expand my skill sets and critical thinking approaches. We have worked together on numerous projects recently and it's been great to watch his processes. Tuan is patient and always comes up with different examples, visuals, and dialogues to help me understand in a way that caters to my particular learning style. Even though I've said, "I don't get it" more than once. :) Thanks, Tuan. You're a great leader and it means a lot you've taken time out of your day to teach me.
Elsie is always on it. Any time I need support with anything BUSSERV, Elsie is there. She's helped me multiple times recently on short notice. She's always quick to respond and gets it done one way or the other. It's a good day when I get to see and work with Elsie.
Matt has been a big part of the Avaya Migration doing his network job also project manager the Migration and working with AT&T .
I want to give Matt big shout for going above beyond the call
Greg is always sure to make himself available for impromptu troubleshooting, often with short notice. When problems do arise he is very knowledgeable and gets things resolved quickly. And of course, he is always willing to make the trip up to Tiburon to improve or expand our networking services at RTC. I am extremely grateful for his service!
ITS will perform a scheduled maintenance on the campus DNS (Domain Name System) servers NS1.sfsu.edu and NS2.sfsu.edu on Friday, June 10, 2022, from 10 pm to 10:30 pm. The purpose of this maintenance is to upgrade the DNS software to the latest version, which will improve security.
During the maintenance window, internet connectivity for some users on the campus network may experience intermittent failures.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.