Overview

A critical Oracle patch will be applied on the PROD database starting on Friday, February 18, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 18, 2022, from 8:00 p.m. to 11:00 p.m. There will be an interruption to all services that connect to the PROD Oracle databases while the patch is being applied.

What Can You Expect

The following applications and services will not be available during patching: 

• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team such as those Class Roster objects
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, February 18, 2022, from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. Benefits include:

• Enhancements to CSU Integration Framework
• Updates to IRS transmission file
• Updates to Local Area Evaluation

What Can You Expect

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

• Accept Admission Offer
• CEL Quick Admit
• E-Trac
• Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor Office’s Data Center has scheduled a downtime maintenance window for campus-wide PeopleSoft platforms, which includes Campus Solutions (CS), Human Resources (HR), Common Financial Systems (CFS) and Financial Data Warehouse (FDW). All CMS Data Center services will be unavailable from Saturday, February 19, 2022, from 10:00 p.m.-Sunday, February 20, 2022, at 9:00 a.m.

What Can You Expect

Campus Solutions (CS), Human Resources (HR), Common Financial Systems (CFS), and Financial Data Warehouse (FDW) will be unavailable during the maintenance window. Scheduled jobs during this maintenance window may also be impacted. Affected applications include:

• Accept Admission Offer 
• Cash Offset for GL
• CEL Quick Admit 
• CFS Crosswalk
• CSU Accounting Line for GL
• E-Trac 
• Gator pass
• Gator Scheduler 
• Independent Contractor for Auxiliary
• Prorate
• Registration Appeal
• Scheduled Jobs for Cashnet
• Short-term loan

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, February 11, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

A critical Oracle patch will be applied to the FPPRD & FWPRD Databases starting on Friday, February 11, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 11, 2022, at 5:00 p.m. through Sunday, February 13, 2022, at 5:00 p.m.

There will be an interruption to all services that connect to the Oracle database while the patch is being applied.

What Can You Expect

The following applications and services will not be available during patching:​​

• Cash Offset for GL
• CFS Crosswalk
• Change Oracle Account Password
• CSU Accounting Line for GL
• Gator pass
• Independent Contractor for Auxiliary
• Prorate
• Registration Appeal
• Scheduled Jobs for Cashnet
• Short-term loan

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, February 11, 2022, from 8:00 p.m. – 11:30 p.m., ITS will apply Operating System updates on the OBPRD Oracle database server. This will help ensure security of the services.

What Can You Expect

The following applications and services will not be available during the maintenance:

• OnBase application

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Thursday, February 10, 2022, from 6:00 a.m.-6:30 a.m., the ITS network team will be performing a software upgrade on the Data Center core switches to comply with CSU standards.

What Can You Expect

160 Spear Street Internet access (wired and wireless) and inbound phone service will be down during the upgrade window.  All other services will be unaffected during this time.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

AT&T will be patching our Avaya telecom servers to patch the Log4j vulnerability on Friday, February 4, 2022, from 4:30 a.m.-8:00 a.m.

What Can You Expect 

All Avaya phone services will be intermittently unavailable while the servers are being patched. Elevator phones and code blue phones will not be impacted.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

Internet, Wi-Fi, and Phone Connectivity have been restored to 160 Spear Street.

What Can You Expect  

All connectivity has been restored to 160 Spear Street. ITS will continue to monitor this site to ensure it remains up & stable, and will work with AT&T for a detailed RFO (Reason for Outage). 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.  

Overview 

160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. AT&T sent field technicians onsite and they spliced the broken fiber cable, but after testing it still didn’t work. They will send another technician onsite first thing tomorrow morning to do further work and hope to have service restored before end of day Monday.

What Can You Expect  

Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.