Unified Communications

Replace legacy telecommunication services creating greater stability and add modern features

Unified Communication is an architecture that integrates, unites, and connects traditionally diverse modes of communications. 

Benefits

  • More efficient collaboration between campus and remote workers  
  • User mobility offers more convenience by permitting access from anywhere, anytime, on any device, using one connection  
  • Higher level of connectedness through instant messaging where peers can see your presence status (busy, away, etc.)
  • Increased productivity -  you can get back to your customers faster  
  • Toll free campus and local voice/video calls

Telephone Services are Transformed at SF State

Select the video below to see how the Avaya IX Workplace application works

Auxilliary Costs or Additional Services

  UC Setup Cost UC MRC*
Avaya VoIP J139 4-button set $349.28 $8.13
Avaya VoIP J179 8-button set  $ 468.28 $8.13
Avaya VoIP J179 8-button set w/expansion module $656.45 $8.13
IP Softphone  Application (SFSU laptop or mobile device) $150.20 $8.13
Avaya VoIP  B179 Conference Phone $698.87 $16.21
Avaya ACD J179 Phone $1,287.57 $11.10
Avaya AAFD   Softphone Application $1,324.48 $16.10
Avaya J179   Phone and AAFD Softphone Application $2,612.07 $16.10
Fax Extension $158.16 $12.22
Voice Mailbox      $98.00 $0.00
Virtual Extension $238.00 $2.07
   

*Note: MRC is the monthly recurring cost. Setup costs associated with the migration will not be charged to departments funded by the Campus General Fund.

2021 Migration Timeline

Fine Arts December 7 - December 17, 2021 Planning
Gym December 21 - December 24, 2021 Planning
   

2022 Migration Timeline

Humanities January 11 - February 4, 2022 Scheduled
Burk Hall February 15 - March 11, 2022 Scheduled
Health and Social Sciences March 21 - April 5, 2022 Scheduled
Creative Arts May 9 - May 12, 2022 Scheduled
Student Health Center May 17 - May 20, 2022 Scheduled
Cesar Chavez Student Center May 24 - June 10, 2022 Scheduled
New Science June 21 - July 8, 2022 Scheduled

Completed Migrations

Downtown Campus
September 25, 2020
Completed
Main Campus & RTC Pre-Pilot January 6, 2021 Completed
Main Campus Pilot February 3, 2021
Completed
Romberg Tiburon Campus February 3, 2021
Completed
Manzanita Square February 16, 2021 Completed
ITS - Business Services, Security, PMO February 23, 2021 Completed
LCA - BECA February 25, 2021 Completed
ITS - ERP/BI March 2, 2021 Completed
LCA - Classroom/Conf Phones March 8, 2021 Completed
ITS - Endpoint, Cloud, Systems March 9, 2021 Completed
OAD - Second Floor March 23, 2021 Completed
Business Building March 29- April 1, 2021 Completed
ECEC - Early Childhood April 5, 2021 Completed
Academic Technology April 6, 2021 Completed
7 Hills Conference and Dining Center April 13, 2021 Completed
Library April 14-28, 2021 Completed
Mary Park Hall April 20, 2021 Completed
Mary Ward Hall April 27, 2021 Completed
Towers Conference Center & Towers May 11, 2021 Completed
Admin and Finance Leadership May 18 & 20, 2021 Completed
New Admin, Floors 1 & 2 May 25 - June 3, 2021 Completed
The Village at Centennial Square June 15 - June 17, 2021 Completed
Corp Yard June 22 - July 9, 2021 Completed
Thornton Hall, Greenhouse & Trailers July 20 - July 30, 2021 Completed
New Admin, Floors 3-5 August 3 - August 20, 2021 Completed
Hensill Hall August 31 - September 14, 2021 Completed
Mashouf Wellness Center September 21, 2021 Completed
Student Services Building October 5 - October 29, 2021 Completed
Ethnic Studies and Psychology November 1 - November 18, 2021 Completed
Old Science November 22 - November 24, 2021 Completed

Resources

Frequently Asked Questions (FAQ)

Why we are migrating to Unified Communications (presentation)

Unified Communication Migration Overview (presentation)

Avaya Services Page

Requested By

Information Technology Services

Status

Executing

Start Date

Friday, June 15, 2018

Delivery Date

Saturday, July 30, 2022

Questions regarding ITS projects? Contact the ITS PMO at itspmo@sfsu.edu.