William M

A campus partner was submitting an event to the University calendar but when they added Spanish accented letters to the event description box, it would delete the accented letters. I reached out to ITS and let William know about the issue and he helped make sure it was added to the project queue. I appreciate William's leadership and willingness to always walk us through any issue at hand and figure out the best solution. I was confident the issue was being handled. Now the University calendar accepts accented letters making it even more inclusive!

Rebecca D & Supakit K

I was having trouble with Spotlight since the post wouldn't publish after I saved it. Rebecca and Supakit hopped on a teams call immediately and we got it all sorted out. I appreciated their readiness to help and test out what was happening with my post. They went above and beyond the call. I know I can count on them if I ever have an issue.

Oracle Database Maintenance (Friday, November 3, 2023, 5 p.m. – Sunday, November 5, 2023, 5 p.m.)

Overview

Beginning Friday, October 27, 2023, ITS will perform an Oracle 19C Database upgrade that will apply to the FWPRD database. The upgrade will ensure our data remains protected. The maintenance window will run from Friday, November 3, at 5:00 p.m. until Sunday, November 5, 2023, at 5:00 p.m.

 

There will be a brief interruption to all services that connect to Oracle databases during the upgrade timeframe. 

 

Benefit: Upgrading the Oracle PROD environment will ensure we can meet the compliance standard by the CSU Chancellor’s Office. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Avaya Workplace Servers Outage & Upgrade (Wednesday, November 8, 2023)

Overview

Starting on Wednesday, November 8 at 7 p.m., ITS will be conducting an Avaya Workplace Servers Upgrade. This upgrade will run through Friday, November 10, at 8 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All updates will occur during non-business hours for minimal disruption.

 

Benefit: This update will provide Avaya Workplace with the ability to support the ACD feature and migrate the Single Sign-On (SSO) to MS Azure. 

 

What Can You Expect

Avaya Workplace users may not be able to log in during the maintenance window or may experience intermittent service interruptions. 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Campus Solutions (CS) 9.2 Production Downtime (Thursday, November 9, 2023)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Thursday, November 9, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

 

Benefit:  This update expands the MCS fields in report one and reports two staging tables from four to five positions to accommodate $10,000 or more in award funding. 

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

 

- Accept Admission Offer

- CEL Quick Admit

- Gator Scheduler

 

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Oracle Database Maintenance (Friday, October 27, 2023, 5 p.m. – Sunday, October 29, 2023, 5 p.m.)

Overview

Beginning Friday, October 27, 2023, ITS will perform an Oracle 19C Database upgrade that will apply to the FPPRD & FWPRD databases. The upgrades will ensure our data remains protected. The maintenance window will run from Friday at 5:00 p.m. until Sunday, October 29, 2023, at 5:00 p.m.

 

There will be a brief interruption to all services that connect to Oracle databases during the upgrade timeframe. 

 

Benefit: Upgrading the Oracle PROD environment will ensure we can meet the compliance standard by the CSU Chancellor’s Office. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Evelynne L

Evelynne is amazing. Not only is she a UX genius, but her illustration skills mean that Cybersecurity Awareness Month always has the best zoom backgrounds. Thank you so much for enriching this month with your spooky creativity!

Monthly Windows Update (Saturday, November 18, 2023, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, November 18, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions/Human Resources downtime maintenance: Pathlock Security Platform (Friday, October 27, 6 p.m.)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2 & Human Resources (HR) 9.0. The downtime will occur on Friday, October 27, from 6:00 p.m. to midnight while the Chancellor's Office works to apply the Pathlock Security Platform upgrade.

 

Benefit: This update will provide general software fixes & product improvements featured in the software upgrade.

 

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.

 

Affected applications include:

 

- Accept Admission Offer

- CPaGE Quick Admit

- E-Trac

- Gator Scheduler

 

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Oracle Database Maintenance (Friday, October 27, 2023, 5 p.m. – Saturday, October 28, 2023, 5 p.m.)

Overview

On Friday, October 27, 2023, ITS will apply an upgrade to the Oracle 19C Database on the PROD database. The upgrades ensure our data remains protected. The maintenance window will run from Friday, October 27, 2023, 5:00 p.m. until Saturday, October 28, 2023, 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases during the upgrade installation. 

 

Benefit: 

This enhancement will ensure that our Oracle databases meet CSU compliance requirements. 

 

What Can You Expect

The following applications and services will not be available during updating: 

  • 2FA Bypass Code Request
  • Academic Senate Voting
  • Account Affiliations Update Process
  • Account Details
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for iLearn
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Email Account Services
  • Email Creation Process
  • Gateway (Certain features, such as Student Class Schedule, Benefits, Financial Charges, etc., won't be available.)
  • Grade Exceptions
  • Housing Applications
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team, such as those Class Roster objects
  • Password Change / Reset
  • Pre-Requisite Roster / Permission Number
  • SF State ID lookup
  • Short Term Loan
  • Student Admission Document Upload
  • Student WaitList
  • University Calendar

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

 

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