Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2 & Human Resources (HR) 9.0. The downtime will occur on Friday, October 27, from 6:00 p.m. to midnight while the Chancellor's Office works to apply the Pathlock Security Platform upgrade.

Benefit: This update will provide general software fixes & product improvements featured in the software upgrade.

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.

Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- E-Trac

- Gator Scheduler

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, October 27, 2023, ITS will apply an upgrade to the Oracle 19C Database on the PROD database. The upgrades ensure our data remains protected. The maintenance window will run from Friday, October 27, 2023, 5:00 p.m. until Saturday, October 28, 2023, 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases during the upgrade installation. 

Benefit: 

This enhancement will ensure that our Oracle databases meet CSU compliance requirements. 

What Can You Expect

The following applications and services will not be available during updating: 

• 2FA Bypass Code Request
• Academic Senate Voting
• Account Affiliations Update Process
• Account Details
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for iLearn
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Email Account Services
• Email Creation Process
• Gateway (Certain features, such as Student Class Schedule, Benefits, Financial Charges, etc., won't be available.)
• Grade Exceptions
• Housing Applications
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team, such as those Class Roster objects
• Password Change / Reset
• Pre-Requisite Roster / Permission Number
• SF State ID lookup
• Short Term Loan
• Student Admission Document Upload
• Student WaitList
• University Calendar

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft Campus Solutions (CS). The downtime will occur on Friday, October 20, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: Updates to the 2023-2024 payment roster processing will accommodate revision requirements to the Middle-Class Scholarship (MCS) Program in response to the 2023-2024 Budget Act trailer bill (SB117). 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. 

Affected applications include:

- E-Trac

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, October 20, the ITS Network team will enable a new fast roaming feature for all campus WiFi access points.

Benefit: With this new feature enabled, WiFi clients will be able to connect to nearby wireless access points at a faster rate of speed while roaming. This update will improve the use of certain applications which may require faster reconnection.

What Can You Expect

 Users should not experience any issues during this time.  

Support

If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Thursday, October 19, at 10 p.m., ITS will update campus load balancers that direct traffic to services such as OnBase, Shibboleth, Gateway, on-premises mail relay, and LDAP.

Benefit:

This update will ensure increased security for all campus load-balancing services.

What Can You Expect

Some services may be temporarily unavailable during the maintenance window. If you experience difficulty accessing any load-balanced resource during this time, please try again.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, October 14, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

As of yesterday evening, unofficial transcripts have been restored in Campus Solutions (CS).

What Can You Expect

Students and campus users can now request unofficial transcripts in CS without issues.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Students cannot retrieve their unofficial transcripts due to an error in Campus Solutions (CS). The Chancellor’s Office (CO) will install a fix later today, from 5 p.m. to 7 p.m., to resolve the issue.

What Can You Expect

Campus users attempting to generate an unofficial transcript in CS will receive an error message. Campus Solutions will not be available between 5 p.m. – 7 p.m. today while the CO installs a fix.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled an emergency downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, September 22, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: Critical updates applied for FISAP reporting to the Department of Education.

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. 

Affected applications include:

- E-Trac

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.