Box Cloud Drive Outage (Friday, December 15th, 2023)

Overview

Our cloud storage provider, Box.com, is experiencing an issue impacting all Box Services. Users attempting to use Box may see errors and timeouts, but for the most part, services will be completely inaccessible.

 

What Can You Expect

You may experience Box.com issues until this issue is resolved. ITS will provide you with updates as we acquire them.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Timothy C.

Organizes tasks to keep things on track
Troubleshoot situations
Gives feedback about how certain processes run
Comes up with ides to help process run better

Ryan J

Ryan Jodatian deserves recognition for his efforts in designing an upgrade package for Windows 10 to 11. GJ Ryan! He's a valued leader & wealth of knowledge.

Stephen L

Gateway avatar. Implemented first the OneCard image & additional options (spirit/Gator, and multi color schemes).
We've received positive feedback from students and the Gateway feedback form.

Ryan K & Elmer C

These two gentleman have shown exemplary knowledge and skill in executing the migration from Shared Drives' to Box. They're motivated to go above and beyond the expectation and for that I commend them.

Ryan Kincaid

Ryan provided unwavering vigilance in helping the security team to monitor for threats and was quick to notify us when there was something information security should review.  These alerts provided valuable details and helped to stop the threats more timely.  In addition Ryan was enthusiastically cooperative when the team required urgent assistance from the Systems team.  Thank you Ryan!!!

Allen W

I want to give Allen some kudos. I've hit up Allen directly several times for help with GroupMail. Allen always gets it done for me, pronto. I want you to know that I appreciate your efforts, Allen. Thank you for always being prompt and kind. 

Angel S

I want to thank Angel for being a real team player during our Halloween festivities. Angel helped to make that a fun event. He even got to be on camera the whole time since his photo was pinned for some reason. So, I want to say thanks, buddy. Sometimes, people don't realize how much energy it takes to be the ITS "hypeman." So, I appreciate you helping me host a fun event for the crew. No pressure for the winter holiday party or anything! 🤣