Vendor Troubleshooting of Network Switch in Hensill Hall (Thursday, October 13, 2022, 7:00 a.m. – 8:00 a.m.)

Overview:

On October 13, 2022, ITS together with our vendor will be troubleshooting a network switch that provides connectivity to the 7th and 9th floors of Hensill Hall.

What can you expect: 

All network connections (wired, wireless, and VoIP phones) will briefly be down on the 7th and 8th floors of Hensill Hall during the troubleshooting window.

Support: 

If you have questions or experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

 

Housing & Corp Yard Network Switch Upgrade and Reboot – (Thursday October 13, 2022, 7:00 a.m. - 8:00 a.m.)

Overview:

ITS will upgrade and reboot the Housing and Corp Yard network switches on Thursday, October 13, 2022, 7:00 a.m. - 8:00 a.m.

What can you expect: 

All network connections (wired, wireless, and VoIP phones) will briefly be down in Housing and Corp Yard buildings during the upgrade window.

Support: 

If you have questions or experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

RESOLVED: Partial Network Outage -Ethnic Studies & Psychology Building 09:45 a.m.September 29, 2022

Overview:

Due to a power issue, we experienced a partial network outage in the Ethnic Studies & Psychology Building between 08:30 a.m. and 10:00 a.m. this morning. This impacted all network connectivity (including wired, wireless, and VoIP phones) in several different sections of the building.

 

What can you expect: 

Network connectivity in the Ethnic Studies & Psychology building is fully restored.

  

Support: 

If you have questions or are still experiencing any issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.

 

Replace and update all classroom phones to the campus' new Avaya phone system
Component
Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Students
Faculty

Software Update Maintenance for SF State Web Application Services (Thursday, September 29, 2022, 10 p.m. – midnight)

Overview

SF State Web Application services will undergo scheduled maintenance on Thursday, September 29, 2022, from 10:00 p.m. - midnight. The purpose of this maintenance is to update Web Application Software which will improve performance when accessing SF State web applications.

What Can You Expect

Between 9:00 p.m. – midnight on 9/29 users may not be able to access the following services:

  • Academic Senate Voting
  • Account Details
  • CEL Shopping Cart
  • Class Schedule
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • Password Change / Reset
  • Pre-Requisite Roster
  • Security Groups Management
  • Student Short Term Loan
  • SF State ID lookup
  • University Calendar

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Primo E

Provide PT 8.59 Fluid page and navigation setup trainings
Coordinate with CO for MP release and COMR submissions
Working with Via TRM and Unisys teams for Firewall and connection configuration
Resolving the PT 8.59 testing issues

Ryan J.

Ryan has always worked well with others. He consistently produces reliable work. He is a terrific resource for new recruits and student employees, and they feel comfortable reaching out to him for knowledge. He had also been acting with the traits of a great leader.

Ivan W

Ivan Wong is among the best as he goes beyond his capabilities as LEAD BA, he assist all of us in anything possible even crossing the level of his functional skills boundaries and up tech skills territories. Coordinate maintenance pack release for CS and HR in PT 8.57 and 8.59 instances.

For PT 8.59 upgrade, configure of PT 8.59 Applicant/Faculty/Staff/Student homepages,

Security setup of user accesses, Smart Planner FTP, solving issues related to PT 8.59 instance.

Providing production supports for various user requests tickets.

Tuan D

He is a superb leader, he bind us together as group and emphasize collaboration and teamwork That’s why we achieved a lot in this difficult times. He gave as the fluidity to be ourselves and freedom to enhance our skills through innovative approach and provide us the support and tools we need to achieve our goals.

Alexis W

She has gone above and beyond to assist ITS directors with the recruitment processes and activities. Thank you, Alexis, for all the effort you put into including contacting potential candidates, scheduling interviews, and working with HR on the paperwork.

Subscribe to