The Chancellor’s Office has informed ITS that the SumTotal (CSU Learn) platform is now available. The Chancellor's Office is working with the vendor to determine the root cause. We apologize for any inconvenience this may have caused.
Users can now access SumTotal and CSU Learn normally.
If you experience issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor’s Office has informed ITS that SumTotal is currently experiencing an outage, and the CSU Learn platform is offline. The site will be up and running shortly. We apologize for any inconvenience this may have caused you on your users on campus.
Users may have trouble accessing CSU Learn during the outage.
If you experience issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
James is a master trouble-shooter, architect, and all around great technical resource. In recent months, whenever there's been an issue impacting web & mobile services, James has figured out the issue within minutes of being engaged. He is reliable, fast, and accurate. He collaborates well with other technical staff and has a thorough understanding of potential risks and outcomes from different architectural choices.
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, May 13, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0). The downtime will occur on Friday, May 5, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Gilbert has taken over as the primary support contact for OnBase. He is well organized and follows up with customers until resolution. He is methodical with OnBase daily maintenance to keep the system running smoothly while monitoring logs to identify issues before the general campus notice them.
Qun has been instrumental in upgrading Exchange servers to version 2019 and with reconfiguring al Windows servers to point to new DNS servers. These are major tasks and he has done an excellent job with them.
To improve security, ITS will update the Nagios software to the latest version on Monday, April 24, 2023, from 10 p.m. -10:30 p.m.
Nagios monitoring and the https://nagios.ops.sfsu.edu will not be available during the maintenance window.
Benefit:
This update made to the Nagios Software will improve security on nagios.ops.sfsu.edu.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, April 15, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.