Elsie B

Shout out to Elsie who has been a great help to me in e-waste the old NEC, Octel systems and working with facilities arrange to have recycling bins to be deliver. With Her help made it lot easier.

Thank you, Sal

Arsenio G H

Arsenio G Herrera goes above and beyond to make sure he is able to assist Accounting Office with any CFS issues we have. He is very responsive via email and on teams we can always count on Arsenio G Herrera to come to the rescue, and we really appreciate his help, prompt responses, and quick action if we need to involve CO he does it very quickly. THANK YOU, ARSENIO,

Arsenio H

Arsenio Herrera has always been great in responsive to CFS issues. It was a great help for the Procurement team to know the "Hold From Further Processing" function didn't work after initialing a test with A/P. Non-Production Testing with A/P

Arsenio H

Arsenio is always a pleasure to work with with his friendly interaction and unwavering offer to help whenever he can. He is always responsive and continues to follow up with any issues that arise until resolution.

Oracle Database Maintenance (Friday, June 23, 2023, 5:00 p.m. – 8 p.m.)

Overview

On Friday, June 23, 2023, from 5 p.m. until 8 p.m., Information Technology Services (ITS) will update the OS/Oracle configuration maintenance for the IRDMPRD database. These updates ensure our data remains protected. There will be an interruption to all services that connect to the Oracle databases while updating the maintenance.

Benefit: 

 Implementing these updates will ensure our database operates in a secure environment. 

What Can You Expect

The following applications and services will not be available during updating: 

  • WebFocus reporting services – Department of Institutional Research
  • Metro College Data Feed to SalesForce Cloud
  • Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
  • Division of Student Life (DSL) GatorX DataMart
  • University Advancement CRM DataMart (BlackBaud Cloud)
  • Budget AO - Executive Dashboard (Tableau Cloud)

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

CENIC Outage (Wednesday, June 14, 2023)

Overview 

Our internet provider CENIC is experiencing a network issue causing connectivity connections on campus. 

What Can You Expect 

You may experience some issues connecting your devices until this issue is resolved. ITS will provide you with updates as we acquire them.

Services Impacted could include:

Box

ServiceNow

Virtual Private Network (VPN)

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Campus Solutions (CS) 9.2 Downtime (Friday, June 16, 2023, 8 p.m. – midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2). The downtime will occur on Friday, June 16, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

 

Benefit: 

  • Update to the 2023-2024 Financial Aid Year Common Origination and Disbursement (COD)
  • Update of dependency status displayed when “Expected Family Contribution” (EFC) is returned

 

What Can You Expect

 Campus Solutions (CS) will not be available during the maintenance window. 

 

Affected applications include:

 - CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

 

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Windows Update (Saturday, June 24, 2023, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, June 24, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Subscribe to