Campus Wi-Fi Network Issues (March 21, 2023)

Overview 

ITS is aware that some users may be unable to connect to the campus Wi-Fi network. ITS is investigating the root cause and proactively opened a support case with the vendor Aruba Networks.  

What Can You Expect 

The Wi-Fi network might be inaccessible for some users at this time. Users unable to connect to WiFi are advised temporarily to use a wired connection. We are sorry for any inconvenience this issue may cause.  We will update you as soon as possible once we have more details. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

CENIC - CSU Internet Service Provider Maintenance (Monday, March 27, 2023, 8 p.m. – 10 p.m.)

Overview

The CSU internet service provider CENIC will update the configuration on one of the edge routers on March 27, 2023, between 8 p.m. – 10 p.m. CENIC is SF State’s primary internet connection. The connection will switch to a secure backup connection during this time. There is no outage expected to impact end users.

Benefit: 

This configuration update will ensure a better quality of service on the CENIC edge router.

What Can You Expect

End users should not experience outages during maintenance, as the SF State internet connection will run on a backup link.

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Replacement Certificate on Domain Controllers in ad.sfsu.edu Domain (Thursday, March 30, 8 p.m. - midnight)

Overview

ITS is renewing the security certificate for our domain controllers, which serve the LDAP/LDAPS connections, on Thursday, March 30, 2023, from 8 p.m. – midnight. This change will impact system services that connect to Active Directory via LDAPS. End users or clients should not experience issues with their connectivity to SFSU resources. ITS has coordinated with the service owners on this change.

Benefit: 

This change will ensure a secure connection to domain controllers in ad.sfsu.edu. Replacing this certificate enables encrypted communication between applications and domain controllers.

What Can You Expect

It is unlikely that this change could impact any applications that connect to domain controllers in the ad.sfsu.edu domain, such as secure LDAP. The applications require manually importing a new certificate. End users or clients should not experience issues with their connectivity to SFSU resources. Please let us know if you have any feedback or concerns.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (Friday, March 24, 2023, 8 p.m. – midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, March 24, 2023, from 8 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: 

This patch update includes fixes to Financial Aid’s 2023-24 ISIR-Expected Family Contribution (EFC) federal methodology.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window.

Affected applications include:

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

 

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Srikanth D

Srikanth designed a method for scripting the Drupal 9 conversion in such a way that eliminated the need for constituent effort and could convert large blocks of sites in a single week. 218 websites were smoothly upgraded in under three months in stark contrast to the efforts required for Drupal 8. This represents a significant improvement in how ITS handles website upgrades and reduces the costs to the university has a whole while increasing constituent trust. 

 

Drupal 9 Upgrade Team

This is a shoutout for the entire Drupal 9 upgrade team: Srikanth Danapal, Lin Lee, William Mac, Evelynne Lee, Tram Tong, Xiong Feng Yu, Paul Valderama, and students Nishit Pachchigar and Jessica Sendejo. The Drupal 9 upgrade happened quickly and quietly over a period of three months--most of which was behind-the-scenes planning and scripting. During the execution phase, the team deftly communicated with constituents, transitioned sites in large blocks, tested each site to ensure accuracy, and then published. The result was a seamless transition from Drupal to Drupal 9.

Tram T

Tram assisted the Web team during our 2022 and 2023 push to complete the Drupal 8 and Drupal 9 migrations. Her diligent work ensured constituents without web development resources had their Drupal 8 sites migrated accurately. For Drupal 9, Tram helped test site migrations so that constituents were greeted with an error-free migration requiring no effort of their own. Drupal websites are a key part of the university's communication strategy and Tram's support ensured that both the university and ITS maintained a high standard of excellence. 

Monthly Windows Update (Saturday, March 18, 2023, 6 p.m.-midnight)

Overview 

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, March 18, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.  

What Can You Expect 

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Access Management (AM) 2020

I would like to acknowledge the core AM2020 project team for their dedication and hard work on this campus-wide three-year project from January 2020 to February 2023. They each had an important role in successfully completing this project which involved collaborating with over 1,000 faculty and staff in 52 units:

AM2020 Core Project Team
Shawn H
Michelle A
Michelle T
Ivan W
Andy W
Joey D
Bernie B
Jaime G

Matt Y

Matt Y has gone above and beyond what is required. He has been assisting with PM for the UC project under the Telecom team for several years. He also attends meetings with AT&T and helps with their invoices. In addition, after we recently hired a new person on the Network team, Matt has done the majority of the heavy lifting to help train and onboard the new person. And while doing all of this, Matt is always happy, professional and a pleasure to work with. Thanks Matt for all your hard work, it's great to have on the Network team!

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