UPDATE: IT Network Connectivity Unscheduled Outage: Wi-Fi and VPN Network Service Connection (July 21, 2023)

Overview

San Francisco State University and other CSU campuses are experiencing a distributed denial of service event (DDoS) against the Domain Name Service (DNS) Servers. This type of event causes connectivity issues between campus services. We are actively working on mitigating the effects of this event to restore all impacted campus services to optimal operational conditions. 

What Can You Expect

As we continue to work to resolve this issue, end users may have difficulty connecting to the following campus services, including but not limited to:

  • Wi-Fi 
  • Virtual Private Network (VPN)
  • iLearn
  • Canvas
  • Zoom
  • Gateway
  • Campus Solutions Platforms

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.