Unified Communication (UC) Service Issues (May 24, 2023)

Overview 

ITS received reports and confirmed an issue with some of the functionality of the Unified Communication (UC) services. The ITS Telecom team has opened a support case with AT&T support to troubleshoot the issue.

 

What Can You Expect 

Voice mails and notifications for missed calls are currently not being delivered to Office 365 mailboxes. Also, ucmportal.sfsu.edu is not accessible at this time. ITS will continue to keep the community informed on the resolution and progress. 

 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.