Overview
ITS will complete the OnBase 18 to OnBase EP3 upgrade the evening of Tuesday, July 19, 2022 and retire the legacy OnBase 18 environment. This will enable future improvements to OnBase, optimize OnBase support for the entire campus, and improve security.
Any users still using the OnBase 18 Unity/Thick clients should upgrade to OnBase EP3 before July 20, 2022. OnBase 18 Unity Clients will no longer function beginning July 20, 2022.
What Can You Expect
OnBase 18 Unity Client and Thick Client (Scanning Workstations) - ACTION REQUIRED
The OnBase Unity Client and Thick Client version 18 will stop functioning on July 20, 2022 and an update to EP3 is required.
On ITS-managed computers, the OnBase Unity and Thick Client software will be automatically upgraded to EP3 starting July 14, 2022. To avoid interruptions, it is suggested that you self-upgrade via the Software Center prior to the forced upgrade.
If your computer is not managed by ITS, you must contact your IT Service Provider for the upgrade.
OnBase Web Client
Web Client Users may need to update their bookmarks to use the universal address (https://onbase.sfsu.edu).
If you have already been updated to the OnBase EP3 client, access to the Production environment will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.