Overview
The Chancellor's Office received reports of users trying to log in to CSU Learn over the weekend and this morning getting an error “User’s account does not exist." The situation impacts only some users across the Cal State system.
The Chancellor's Office has completed their investigation and scheduled an account data refresh tonight at 10 p.m.
What Can You Expect
Impacted users should have access to CSU Learn/SumTotal when they return to work on August 30, 2022. If you are still unable to access CSU Learn on August 30, please submit a service ticket.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.