Overview
To improve SF State’s IT security posture in compliance with CSU policy, Information Technology Services (ITS) will implement a Host Information Profile (HIP) check for all workstations connecting to OnBase beginning tonight, December 6, 2023, at 6 p.m. This change will provide an additional layer of protection and require all users connecting to OnBase to use an SF State-owned and managed device that utilizes an appropriate campus endpoint management system.
If an OnBase user experiences difficulty logging into OnBase, please ensure they use an SF State-provided laptop or desktop. Personal workstations, tablets, and phones can no longer access OnBase services. Further, AT or ITS must manage the SF State workstation accessing OnBase and ensure regular security updates are installed. Nearly all SF State workstations already meet this requirement.
What Can You Expect
As we advance, only those workstations owned and managed by SF State can connect to OnBase services and must meet the High-Risk Workstation criteria.
You can access the Workstation Management Policy at the following link:
https://qaservices.sfsu.edu/workstation-management
If you have been connecting with a non-compliant workstation, an endpoint support expert will contact you to develop a remediation plan.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.