Overview
In collaboration with the Chancellor’s Office, Information Technology Services (ITS) will replace all core network switches in the ITS Data Center, resulting in a series of maintenance windows from October 4, 2024, to November 22, 2024. This refresh will increase reliability and capacity.
Maintenance has been planned for eight Friday night windows, from 10:00 p.m. to 6:00 a.m., beginning on October 4, 2024, and concluding on November 22, 2024. During these maintenance windows, users may experience various levels of disruption to the campus network, as listed below, including multiple full campus network outages.
What Can You Expect
Each maintenance window is planned for eight hours: four hours to complete scheduled work and four hours to roll back in the event of an issue.
The project team will build a parallel network where possible to minimize downtime; however, this will not always be an option.
Maintenance Window Schedule:
October 4
- Applications and services hosted by Academic Technology
October 11
- All wired internet connections
- SF State/Eduroam/Guest Wireless
- Residential Network is not impacted
October 18
- All wired internet connections
- SF State/Eduroam/Guest Wireless
- MyResnet Residential Network (Core Housing, UPN 1-6)
October 25
- All wired internet connections
- SF State/Eduroam/Guest Wireless
- Residential Network is not impacted
November 1
- Campus-wide internet due to DNS outage
- All applications & services hosted in ITS Data Center, including the following:
- OnBase, DNS, Gateway, Active Directory, etc.
- All wired connections
- SF State/Eduroam/Guest Wireless
- Residential Network is not impacted
November 8
- Reduced network capacity in ITS Data Center
- Scheduled system backups will need to be delayed
- No impact on campus operations
- Reduced network capacity in ITS Data Center
- Scheduled system backups will need to be delayed
- No impact on campus operations
November 22
- High-availability testing
- Campus outage if testing fails; otherwise, no impact
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.