Intermittent Pantheon Downtime Affecting SF State Websites (May 24, 2023)

Overview 

Some of our SF State websites are currently experiencing issues. The University's website host, Pantheon, reports intermittent downtime affecting their customers. Pantheon has identified the root cause and is quickly correcting the problem. The ITS Web & Mobile team is also working to identify and respond to individual outages as they arise.  

What Can You Expect 

An SF State website may return as "Not Found" while this issue occurs with Pantheon. ITS will restart the website manually and bring it back up within 30 minutes of discovering the problem. ITS will continue to keep the community informed as we receive updates. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.