Overview
ITS will upgrade OnBase 18 to OnBase EP3 on Monday, June 20, 2022, from 8 p.m.-9 p.m. This update includes Web access, Unity client access, and Thick client (scanning station) access. This will standardize our OnBase client versions, enable future improvements to OnBase, and optimize OnBase support for the entire campus and address outstanding Security Issues.
What Can You Expect
OnBase 18 Unity Client - ACTION REQUIRED
Any user still using an OnBase 18 Unity client on June 21, 2022, or thereafter must contact their IT Service Provider for the OnBase EP3 Unity Client. The OnBase EP3 Unity Client will be available to ITS-managed computers in the Windows Software Center prior to the cutover.
OnBase 18 Thick Client (Scanning Workstations)
The ITS Service Desk (or your IT Service Provider) will remotely work with users on unmanaged scanning workstations and upgrade the OnBase Thick Client on or around the cutover date (though the OnBase 18 Thick Client should still work after the cutover for a time). The upgrade will also be made available to ITS-managed computers in the Windows Software Center prior to the cutover.
OnBase 18 Web Client
The same shortcut URL (https://onbase.sfsu.edu) will now be the OnBase EP3 Web client. Anyone with a bookmark to the current URLs of https://ob18-web01.ad.sfsu.edu or https://ob18-web02.ad.sfsu.edu should update their bookmarks.
If you are already using the OnBase EP3 client, access to the Production environment will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.