Overview
The Chancellor's Office received reports of users trying to log in to CSU Learn over the weekend and this morning getting an error “User’s account does not exist." The situation impacts only some users across the Cal State system. The issue is being investigated by the Chancellor's Office. The Chancellor's Office will provide an update once the root cause is determined.
What Can You Expect
This can impact FERPA and other mandated training. ITS will send an update when there is more information to share.
Support
Per the Chancellor’s Office, there is no need to open a service ticket if you experience this issue as they work to resolve the issue.