Your SF State ID is a nine-digit number assigned to you during the student application or hiring process. Your SF State Login and Password and two-factor authentication (2FA) device will allow you to access SF State resources including:
Wi-Fi, email, Global Protect VPN, Box at SF State, Online Course Content, and other web resources.
Use your SF State Account as your Single Sign-on (SSO) at the SF State Sign in page
- SF State Login: nine-digit ID number with the domain "@sfsu.edu", e.g., 912345678@sfsu.edu
- SF State Account: 912345678@sfsu.edu and your password
- 2FA Account: required to use SF State Resources
- Email address: send and receive messages, e.g., accountname@sfsu.edu
New Gator
Set up your SF State Account as a new Undergraduate, Graduate, CPaGE student, or employee.
- New Student: Account Setup Guide
- New Employee and Community Member: Account Setup Guide
- SF State Password Setup or Reset Tool
Returning Gator
Returning student or employee, contact ITS Support
For Returning Students, review the Next Steps Guide
Password change using:
- Your University managed computer
- When your password expired
Review: Change Your Password Guide
Password Change Policy
In order to comply with security audits users must change their password every 365 days.
Use this tool to change your current password using your SF State account.
- URL: Change Known Password
- Review: Change Known Password Guide
Update Your Personal Profile
SF State needs your correct contact information to verify your identity and reach you if needed. Keep your information updated.
Important Tips:
- Don’t Share Personal Info: Keep your personal information private.
- Watch Out for Phishing: University accounts are often targeted. Don’t click on suspicious email links.
- Check Your Email: Make sure the external email you gave to SF State is one you check often. Update it if needed. Update it if needed.
To set or change your SF State Account password recovery information, go to the SF State Gateway's Profile Management page
Forgot your password?
Recover Your Account:
- With Security Questions: Use the SF State Password Setup or Reset tool
- With a Reset Code: Use the Reset Password using a Reset Code tool.
- With Enrolled Devices: Change Password
Deprovisioned Accounts
Why was my account disabled?
- Separation Disable
- Former employee
- Academic Standing
- Student took no classes in last year or are academically disqualified
- Student graduated (deactivates after 1 year)
Locked Accounts
Why was my account locked?
- Time Limited Lock:
- Too many failed password attempts
- After changing your password - a different device is actively trying to auto-log in with previous password
- Administrative Security Lock:
- Account was compromised
Review Locked Account Support Guide
Compromised
Universities email accounts are targets for phishing scams. Phishing emails can trick recipients into providing sensitive information like personal information, account passwords, credit card information, or banking records.
Review: Compromised Account Guide
If your account is not working, check the external email you provided to SF State. Compromised accounts receive an email with instructions on how to regain access.
Once your account is unlocked, follow this guide:
Resources for SF State Accounts
Look Up SF State ID for Students
Safeguard Sensitive Information
2FA: DUO Mobile App
Service: Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) Guide
Two-Factor Authentication (2FA) Frequently Asked Questions
Duo Mobile Application: Setup on Smartphone / Tablet
How do I login to Duo when I don't have my 2FA device(s)
Need Help? Contact: ITS Service Desk Support
Important: Include your SF State ID number or SF State email address when contacting the ITS Service Desk.
Security Reminder:
- SF State will never ask for your account details or Duo authentication codes.
- Protect your account: Duo is your last line of defense.
- If someone asks for a Duo code, change your password immediately as your account might be compromised.
For more details, check out our Compromised Account Guide.