Avaya Workplace Servers Outage & Upgrade (Wednesday, November 8, 2023)


Starting on Wednesday, November 8 at 7 p.m., ITS will be conducting an Avaya Workplace Servers Upgrade. This upgrade will run through Friday, November 10, at 8 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All updates will occur during non-business hours for minimal disruption.


Benefit: This update will provide Avaya Workplace with the ability to support the ACD feature and migrate the Single Sign-On (SSO) to MS Azure. 


What Can You Expect

Avaya Workplace users may not be able to log in during the maintenance window or may experience intermittent service interruptions. 



If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.