Telecommunication Services - Avaya Call Center ACD

Automated Call Distribution (ACD) services, commonly known as automated call distributor, is a telephony device that answers and distributes incoming calls to a specific group of agents within a department.

Please submit a service request through the Service Catalog link below to have the Avaya ACD AAFD client added to your computer.

Service Catalog link: submit your request

 

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If you weren’t able to find your answer, submit a service request ticket to the ITS Service Desk. Service request tickets are responded to during normal business hours.

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