ITS Q2 2021 Accomplishments

Author: Staff Writer
September 30, 2021

Information Technology Services (ITS) is thrilled to share its many accomplishments achieved in the second quarter of 2021. ITS is grateful to its amazing team for all their great work that continues to move the needle forward for our Gator community. Working from home hasn't slowed them down! No matter the location, ITS is here to lend a helping hand for our campus to lead us into the future. 

Unified Communications (UC)

  • Completed the UC migrations for Administration & Finance MPPs and New Admin 1st Floor
  • Completed the UC migrations for Mary Park Hall, Mary Ward Hall, and the remainder of Library users
  • Completed the UC migrations for the Towers Conference Center and the Towers at Centennial Square
  • Completed UC migrations for New Admin Building Floor 2
  • Completed UC migrations for The Village at Centennial Square, and 30% of Corp Yard  

Knowledge Base

  • Completed 4 ITS training sessions for Knowledge Management as part of ServiceNow Knowledge Base implementation
  • Launched Knowledge Base in ServiceNow; migrated web articles
  • Logged 3946 views of IT Knowledge articles in June, about a 35% increase over May views
  • Published 85 new ITS Knowledge Base articles

Return to Campus

  • Added an “In-person Classes” option to the Class Schedule application
  • Added new Parking and Biking info on the Mobile App’s “Maps & Transit” page
  • Added Return to Campus info to the Mobile App’s “Maps + Transit” page
  • Modified the COVID-19 Daily Screening Tool to accommodate travel quarantine requirements and vaccination availability

Security Enhancements

  • Completed 2nd Quarter Oracle Critical Patches on all production environments
  • Completed DNS updates to stop denial of service (DoS) attacks
  • Completed security updates for Single Sign-On (SSO) integrations on IT-managed services
  • Configured Microsoft OneDrive settings and security controls to meet HIPAA requirements
  • Deployed critical security patches for Windows, Acrobat, Chrome, and Firefox to ITS-managed computers
  • Distributed ransomware alerts and threat intelligence notifications to campus stakeholders
  • Handled 509 compromised email accounts and 331 Technology Acquisition Review (TAR) requests
  • Implemented emergency changes in Office 365 to stop brute force password attacks
  • Implemented provisioning changes for new Office 365 mailboxes to require Single Sign-On (SSO)
  • Improved the student deprovisioning process to include email addresses
  • Migrated College of Extended Learning (CEL) Campus Solutions CAPTCHA security enhancements to production
  • Possible compromised SF State student accounts were offered for auction on a foreign cybercriminal website and out of an abundance of caution, the compromised account process was launched for approximately 30 SF State user accounts
  • Rolled out new Global Protect VPN client version 5.2.4
  • Rolled out Office 365 SafeLinks feature campus-wide
  • The TAR Stakeholder Committee updated the TAR process:
  • Upgraded the WiFi monitoring “Airwave” server to mitigate a critical security vulnerability

Communities of Practice

  • Hosted Service Management Community of Practice meetings for campus IT providers, Procurement, Housing, Bursar, and Human Resources (HR)
  • Hosted 3 Information Security Working Group Communities of Practice meetings

ITS Training & Support

  • Hosted Excel Outreach training for Graduate College of Education (GCoE)
  • Moderated “Maturing ITSM” track and Service Costing session in Educause ITSM Community event
  • Presented an overview of ITS services to New Student and Family Program Orientation Leaders

Infrastructure Improvements

  • Completed Auxiliary Accounting project for generating their own checks
  • Completed Office 365 changes to improve license assignment
  • Deployed a permanent fix for Oracle Identity Manager, resolving email provisioning issues
  • Disabled RC4 legacy protocol on the campus Active Directory Domain Controllers
  • Enabled Office Online in Office 365 to offer MS Office functionality to members of the SF State community who do not have access to MS Office for desktop
  • Launched Gateway Portal Redesign preview on May 7, 2021. Excellent feedback from campus!
  • Launched Procurement ServiceNow module and catalog page. Excellent feedback from Procurement!! Go to and click on the Service Portal link
  • Recorded 29,555 new documents added to OnBase
  • ServiceNow for Procurement went live
  • Upgraded Nagios, the systems health monitoring service

Housing Updates

  • Completed automated email directions for Housing WiFi based on apartment location and room type
  • Completed setup of 50 units and summer move-in for 30 residents at University Park South
  • Implemented StarRez Portal X Visitor Module for Residential Life
  • Refreshed 99% (107 units) of University Park South WiFi with completion on Jun 15, 2021

New to Team ITS

  • Leah Reveliotty, Director of Network & Telecommunications joined ITS on May 17, 2021