SF State Account Help

Your SF State ID is a nine-digit number assigned to you during the student application or hiring process. Your SF State Login and Password and two-factor authentication (2FA) device will allow you to access SF State resources including: 
Wi-Fi, email, Global Protect VPN, Box at SF State, Online Course Content, and other web resources.

Use your SF State Account as your Single Sign-on (SSO) at the SF State Sign in page

New or Returning Gator

Set up your SF State Account as a new Undergraduate, Graduate, CPaGE student, employee if you are returning student or employee. 

Password change using:

  • Your University managed computer
  • When your password expired

Review: Change Your Password

Password Change Policy

In order to comply with security audits users must change their password every 365 days. 
Review the SF State password policy

Use this tool to change your current password using your SF State account. 
Change Known Password

Review: Change Known Password Guide

Update Your Personal Profile

SF State requires accurate contact information to ensure we can verify your identity and reach out if needed. It is important to keep your information updated.

  • Do not share your personal information with anyone
  • University accounts are phishing targets, be mindful not to click on any email links. 

To set or change your SF State Account password recovery information, go to the SF State Gateway's Profile Management page

Forgot your password?

Recover your account:

Review: How to recover your SF State Account
 

Deprovisioned Accounts

Why was my account disabled?

  • Separation Disable
    • Former employee 
  • Academic Standing
    • Student took no classes in last year or are academically disqualified
    • Student graduated (deactivates after 1 year)

 Review Advising Hub re: Academic Standing

Locked Accounts

Why was my account locked?

  • Time Limited Lock:
    • Too many failed password attempts
    • After changing your password - a different device is actively trying to auto-log in with previous password
  • Administrative Security Lock:
    • Account was compromised

Review Locked Account Support Guide

Compromised

Universities email accounts are targets for phishing scams. Phishing emails can trick recipients into providing sensitive information like personal information, account passwords, credit card information, or banking records.

Review: Compromised Account Guide

If your account is not working, check the external email you provided to SF State. Compromised accounts receive an email with instructions on how to regain access. 

Once your account is unlocked, follow this guide:

Post-Unlock: Verify Your Account Security

Need Help? Submit a Service Request: Provide your SF State ID or Email Address 
Email: service@sfsu.edu or Call: (415) 338-1420, Monday - Friday 8am - 5pm PST