Monthly Windows Update (Saturday, October 14, 2023, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, October 14, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

RESOLVED: Unofficial Transcript issues in Campus Solutions- Production (Monday, September 25, 2023)

Overview

As of yesterday evening, unofficial transcripts have been restored in Campus Solutions (CS).

 

What Can You Expect

Students and campus users can now request unofficial transcripts in CS without issues.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Unofficial Transcript issues in Campus Solutions- Production (Monday, September 25, 2023)

Overview

Students cannot retrieve their unofficial transcripts due to an error in Campus Solutions (CS). The Chancellor’s Office (CO) will install a fix later today, from 5 p.m. to 7 p.m., to resolve the issue.

 

What Can You Expect

Campus users attempting to generate an unofficial transcript in CS will receive an error message. Campus Solutions will not be available between 5 p.m. – 7 p.m. today while the CO installs a fix.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Campus Solutions (CS) 9.2 & Human Resources (HR) 9.0 Production Downtime (Friday, September 22, 2023, 8 p.m. – midnight)

Overview

The Chancellor's Office has scheduled an emergency downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, September 22, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

 

Benefit: Critical updates applied for FISAP reporting to the Department of Education.

 

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. 

 

Affected applications include:

 

- E-Trac

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

 

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Chase R

Chase's positive attitude and willingness to go above and beyond have made him a valuable asset to our team. His ability to adapt and learn quickly has not only been a great help to his colleagues but has also made him a reliable resource for troubleshooting and resolving issues efficiently without complaint. 

Chase's level-headed and calm demeanor is invaluable in diffusing tense situations, allowing for effective problem-solving. Furthermore, his willingness to take on challenging tasks showcases his dedication and commitment to the team's success. 

StarRez Application Single Sign-On (SSO) Maintenance (Tuesday, September 26, 2023)

Overview

ITS has scheduled a maintenance window for StarRez to integrate this application with Azure Cloud SSO. The change is happening on the backend, and users should not experience any differences during the login process into StarRez. The maintenance window will take place on Tuesday, September 26, 2023. The change will improve the security and availability of StarRez.

 

What Can You Expect

Users may be unable to access StarRez Application during the migration timeframe. Users already logged in will not be affected. 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Matthew Y

Matt always steps up to the plate — and does so successfully. His willingness and ability to help have proven to be instrumental in pushing projects, tasks, issues, etc to the finish line. Matt, we're lucky to have you!

Sandy S

Sandy is a true asset to ITS. Her institutional knowledge, coupled with her promptness and know-how provide invaluable support for our department. We appreciate you, Sandy!

Telecommunications Team

This team is tiny, but mighty. Alex, Wilbur, and Sal are extremely effective, dedicated and and make for a seriously resilient team. They are able to handle issues with grace, acting as strong university advocates to external vendors, all the while keeping up with day-to-day responsibilities and project work. They are true behind-the-scenes wonders. Alex, Wilbur, Sal -- thanks for all you do!

Kat M

Kat goes well above and beyond the call of duty when it comes to customer service! She provides prompt, outstanding assistance with a very pleasant and positive demeanor. She always ensures that the issue is completely resolved and that any questions you have are answered. When she assists with showing how to use a new technical device, she has the heart of a teacher!

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