ITS Archived Alerts
Overview
On Thursday, February 10, 2022, from 6:00 a.m.-6:30 a.m., the ITS network team will be performing a software upgrade on the Data Center core switches to comply with CSU standards.
What Can You Expect
160 Spear Street Internet access (wired and wireless) and inbound phone service will be down during the upgrade window. All other services will be unaffected during this time.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Internet, Wi-Fi, and Phone Connectivity have been restored to 160 Spear Street.
What Can You Expect
All connectivity has been restored to 160 Spear Street. ITS will continue to monitor this site to ensure it remains up & stable, and will work with AT&T for a detailed RFO (Reason for Outage).
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. AT&T sent field technicians onsite and they spliced the broken fiber cable, but after testing it still didn’t work. They will send another technician onsite first thing tomorrow morning to do further work and hope to have service restored before end of day Monday.
What Can You Expect
Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. AT&T has dispatched field technicians to splice fiber to repair this outage. AT&T still do not have an ETR (Estimated Time to Repair), but ITS will continue to follow up and send regular updates.
What Can You Expect
Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. AT&T has isolated the problem and is performing fiber restoration work. They have engaged a specialist to assist with repairs and are awaiting a dispatch into the AT&T Network at their Central Office. AT&T does not currently have an ETR (Estimated Time to Repair) but ITS will continue to follow up and send regular updates.
What Can You Expect
Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. AT&T has advised that the problem is not on the 160 Spear Street side and believes the problem to be with fiber closer to the 1600 Holloway Avenue side. AT&T does not currently have an ETR (Estimated Time to Repair) but ITS will continue to follow up and send regular updates.
What Can You Expect
Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. ITS has confirmed that the equipment and power onsite are all working and has opened a ticket with AT&T for further investigation. ITS will send an update as soon as we get feedback from AT&T.
What Can You Expect
Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
AT&T will be patching our Avaya telecom servers to patch the Log4j vulnerability on Friday, February 4, 2022, from 4:30 a.m.-8:00 a.m.
What Can You Expect
All Avaya phone services will be intermittently unavailable while the servers are being patched. Elevator phones and code blue phones will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Downtown campus (160 Spear Street) Internet, Wi-Fi, and phone connectivity are currently down.
What Can You Expect
Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS is investigating and will send an update as soon as we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
END OF DAY UPDATE: Office 365 and Teams Service Degradation (Thursday, January 27, 2022 – 4:25 p.m.)
Overview
Microsoft has reported Office 365 issues that have caused degradation of Microsoft email and MS Teams services. Microsoft continues to report that Office 365 email services are in a degraded state. Teams should be working normally again.
What Can You Expect
Some users might experience intermittent issues connecting to Office 365 email services, but should have no problems with Teams.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.