@mail Student Email Guide



About @mail

  • Each @mail account offers 100 GB of email storage.
  • @mail accounts have the email address @mail.sfsu.edu.
  • @mail accounts can be set up to forward email to another account.


How do I ...


Reset my password

  1. Go to the SF State Password Services page.
  2. Enter your SF State ID and click Login.
  3. Verify your birthday and click Next.
  4. Answer your authentication questions and click Submit Answers. NOTE: If you are unable to answer your authentication questions, contact Student Services for a reset code at 415.338.2350.
  5. Click Change Password.
  6. Enter your new password twice. (You may use your existing password, but it is strongly recommended you change it to enhance security.)
  7. Click Next. If your passwords do not match or meet complexity requirements, try again.
  8. Click Logout.

This will change your SF State password which is used by @mail. Do not use the @mail Options > Change your password feature to change your @mail password.


Web login

If you have a Microsoft Live, Office365, or Hotmail account you must be logged out of it. 

  1. Navigate to http://live.sfsu.edu. @mail can also be accessed from SF State's homepage:
    a. Navigate to www.sfsu.edu
    b. At the top menu bar, click on Login
    c. Under Email, click on @mail student
  2. You will be redirected to the SF State Global Login. Enter your SF State email or ID number, and  SF State password.
  3. Click Sign in.

To sign out of @mail, you must click Sign Out and close the Web browser.


Check @mail email using a client or device

Using Microsoft Outlook

Microsoft Outlook will auto-configure your account settings when the Exchange/Outlook account type is selected and your email address and password are entered into the account dialog box. To access the account dialog box:

  • Outlook 2010, 2011, 2013, 2016 Windows/Mac first use: the account setup dialog will open automatically the first time Outlook is opened; select the account type Exchange/Outlook and enter your email address and password when prompted.
  • Outlook 2010, 2013, 2016 Windows: Control Panel > Mail > Profiles (you can then either create a new profile or edit an existing one).
  • Outlook 2011, 2016 Mac: Open Outlook and select Outlook > Preferences > +, select Exchange as the account type.

Using a 3rd party email client

  1. Sign in at http://live.sfsu.edu
  2. From the mail view, select Options > See All Options...
  3. Select Settings for POP, IMAP, and SMTP access...
  4. Use the provided settings to configure your client

Using an iPod/iPhone/iPad

  1. On the device, go to Settings > Mail, Contacts and Calendars.
  2. Select Add Account.
  3. Select Microsoft Exchange.
  4. Complete the following fields:
  5. Click Next.
  6. Select Continue if prompted for server verification.
  7. If the Server field appears blank, enter outlook.office365.com.
  8. Click Next.
  9. Select the items you would like to sync by turning the Mail, Contacts and Calendar items on/off.
  10. Click Save.


Forward @mail email to another address

Email can be forwarded to any email address by signing in to @mail.

  1. Sign in at http://live.sfsu.edu.
  2. From the mail view, select Options (gear icon)
  3. In the Your App Settings section, select Mail
  4. Select Accounts > Forwarding.
  5. Click on Start Forwarding.
  6. Enter the address you want to forward your email to in the Forward my email to: field.  It may be necessary to scroll down the page to see it.
  7. Verify the Keep a copy of forwarded messages in Outlook Web App checkbox is unchecked.
  8. Click Save.
  9. To return from the Options page to the mail view click on Outlook/Grid Icon > Mail.
  10. Test by sending a message to your @mail.sfsu.edu address. It is best to not send the test message from the account you are forwarding to.  Some mail services, e.g., Gmail, will not show the forwarded message if the message was sent from the same account it is forwarded to.

*Note: Your email account provides 10GB of storage. It is recommended that you not leave a copy of your messages on the local server if you choose to forward your email (e.g., Do not check 'Keep a copy of forwarded messages in Outlook Web App').


Get an @mail account

How do I get a @mail account?

@mail accounts are assigned to students (students accepted for the Fall semester can expect to receive their @mail account in mid-April). Details can be found at: www.sfsu.edu/email

How long can I keep my @mail account?

@mail accounts are not deleted and can be retained indefinitely.

Will faculty and staff have @mail accounts?

Faculty and staff @mail accounts will be available in the future, but are not available at this time.


Make changes to @mail accounts

How do I change the name displayed in the email directory?

To change the first and middle names displayed in the email directory visit: www.sfsu.edu/email. To change your last name contact Student Services (students) or Human Resources (staff and faculty).

How do I change my account name?

Account names are not customarily changed. For exceptions, submit a service request to open a ticket requesting your account name be changed. Please detail the reason for the exception.

How do I request my account be closed?

The Registrar's Office requires that all current SF State students have an SF State email account. For all others, submit a service request to open a ticket requesting your account be closed.


Using @mail light

If you have low vision and use a screen reader or high contrast settings, you can select the blind and low vision experience to optimize viewing. This setting can be set as the default the first time you log in. If you need to change the setting after your first login:

  1. Sign in.
  2. Select Options (Gear Icon) > Options.
  3. Select Settings and then the General tab.
  4. In the Light Version section, check or uncheck Use the light version of Outlook on the Web.
  5. Select Save.


Access other Microsoft services

Students with an @mail email account have access to Microsoft's other online services, including OneDrive and Office Online. When your email account is created, an additional Microsoft OneDrive account with the same username will be created for accessing these services. However, please note that the OneDrive account is not supported by SF State and SF State cannot provide assistance if issues occur.


To access the addional Microsoft account services, log in to your email and select the Grid icon.


For assistance with your OneDrive account, please contact the Microsoft Help Center.




Change the time zone

  1. Sign in to @mail.
  2. From your Inbox click Options.
  3. Select General > Region and time zone.
  4. Change the date/time for the appropriate time zone.
  5. Click Save.


Get help with @mail


Mailbox is over quota

If your mailbox reports that it is over quota, follow the instructions for Checking email using an email client to set up a third-party email program such as Outlook or Apple Mail. Use the third-party program to delete or move messages from your account.


Log in if I already have a Windows Live, Office365, or Hotmail account

  1. Make certain you are logged out of your non-SF State Windows Live, Office365, or Hotmail account.
  2. Sign in at http://live.sfsu.edu using your SF State ID number or email address (e.g., jdoe@mail.sfsu.edu) and password.
  3. If the login is set to store your ID, click Sign in with a different Windows Live ID to enter a different one.



Names and email addresses are listed in the directory unless an individual has a restricted record. Microsoft's privacy practices are available from: https://privacy.microsoft.com/en-us/

Questions regarding restricted record requests should be directed to the Registrar's Office.

For more information see: Student Email Policy


Account Limits

Microsoft’s @mail service has a number of documented limits that, when exceeded, will result in account suspension for 24 hours. This feature is intended to limit the impact of email abuse.

Recipient limit: The maximum number of message recipients allowed in the To:, Cc:, and Bcc: fields. A public group is counted as a single recipient: 100 recipients

Message rate limit: The maximum number of email messages that can be sent from a single Outlook Live email client per minute. The client is identified by its IP address: 30 message per minute

Recipient rate limit: The maximum number of recipients that can receive email messages sent from a single Outlook Live email account per day: 500 recipients per day