Exchange to O365 Email Migration

Instructions to Access Your SF State Email After Moving to Microsoft Cloud-Hosted Email

Users That Access Email via Web Browsers (Outlook Web Access (OWA))

Please login using the new web address: https://outlook.office.com

Users That Access Email via Outlook 2016 (and newer) Desktop Applications

You may experience a one-time pop-up that asks you to quit and restart Outlook (pictured below). Please click OK, quit Outlook, then reopen Outlook.

Microsoft Outlook: The Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook.

Once Outlook reopens, a pop-up window containing the SF State Global Login screen will appear (pictured below).

pop-up containing the SF State Global Login screen

Users That Access Email via Outlook 2013 (and older) Desktop Applications

No action is required. Outlook will function as it did before.

Users That Access Email via 3rd Party Email Clients (such as Thunderbird)

Email clients that use IMAP/SMTP protocols will need to be reconfigured.

After moving to the cloud, in order to continue receiving and sending email, the server settings must be changed to the following:

  • User name: user@sfsu.edu
  • Password: <yourpassword>
  • Protocol: IMAP (incoming server settings)
    • Server: outlook.office365.com
    • Port: 993
    • Connection Security: SSL
  • Protocol: SMTP (outgoing server settings)
    • Server: smtp.office365.com
    • Port: 587
    • Connection Security: TLS