IT Service Request System (Footprints) Guide

SF State uses BMC Footprints to route requests for IT support to the appropriate campus support team, helping ensure the quickest possible response time for problem resolution.

Customers can submit service request tickets via several methods:

  1. By completing the online service request form
  2. By logging in to the Service Catalog and selecting the requested service from those listed
  3. By sending email to
  4. Or by contacting your local IT Service Provider (staff and faculty only)


The following documentation provides details on using the Footprints system for campus employees with Agent status. Requests for further assistance or training should be directed to