How to Update the Global Protect Login Portal Address

Updating the GlobalProtect Portal Address

Updating the GlobalProtect Portal Address is easy and should only take a few minutes.

Instructions for Windows Users

Instructions for Macintosh Users

Instructions for Windows Users

How to Update the Global Protect Login Portal Address

1. Before connecting to VPN, select the hamburger icon as shown in diagram to see the “Settings” menu.

GlobalProtect Not Connected - hamburger settings option in upper right-hand corner

2. Select the “Settings” menu.

GlobalProtect Settings choice in upper right-hand corner

3. Highlight the old portal address and select “Delete” to remove the setting.

old portal address highlighted for deletion

4. Confirm deleting the old portal address by selecting Delete.

Delete portal gp.sfsu.edu?

5. Select “Add” to add a new portal address.

select Add in the Portal section

6. Type “gp-students.sfsu.edu” without quotes into the box and select “Save”.

 gp-students.sfsu.edu

7. Close the settings box.

GlobalProtect Settings with X in upper right-hand corner to close the window

8. Launch and connect GlobaProtect VPN as usual.

GlobalProtect sign-in screen with Connect button

Instructions for Macintosh Users

How to Update the Global Protect Login Portal Address

1. Before connecting to VPN, select the hamburger icon as shown in diagram to see the “Settings” menu.

GlobalProtect Not Connected - hamburger settings option in upper right-hand corner

2. Select the “Settings” menu.

GlobalProtect Settings choice in upper right-hand corner

3.. Highlight the old portal address and select the minus sign-” to remove the setting.

old portal address highlighted for deletion

4. Confirm deleting the old portal address by selecting Delete.

Delete portal gp.sfsu.edu?

5. Select the plus sign+” to add a new portal address.

Select the plus sign (+) to add a new portal address

6. Type “gp-students.sfsu.edu” without quotes into the box and select “Save”.

 gp-students.sfsu.edu

7. Close the settings box.

GlobalProtect Settings with red dot in upper left-hand corner to close the window

8. Launch and connect GlobaProtect VPN as usual.

GlobalProtect sign-in screen with Connect button