D-Term (Multi-Line) Telephones Guide

Note: The University does not accept collect calls. Local and long distance operators have been instructed to block any attempt to complete such calls.

 

Placing Calls

• Placing a Call
• Message Set
• Message Callback
• Callback
• Save (saved re-dial numbers)

Answering Calls

• Receiving a Call
• Parking a Call
• Directed Call Pick-up
• Call Pick-up Group

Call Forwarding

• Call Forward No Answer (FWD NA)
• Call Forward Busy (FWD B)
• Call Forward All Calls

Special Keys

• Up / Down Arrows
• Function Keys (hold, transfer, speaker, redial, conference, recall)
• Feature Key Activation
• One Touch Speed Dial

 

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Placing a Call

To place a call, lift handset or depress the speaker key, then:

• Outside Calls: Dial "9" followed followed by the desired telephone number.
• Internal Calls: Dial the desired five (5) digit extension number (e.g., 81420 for number 338.1420). Telephone numbers not directly dialable from outside begin with 1. Dormitory numbers begin with 6.
• Voice Mail: Dial "86000"

• Outside Calls with Account Code: Dial "*9", your personal account, followed by "9" and the desired telephone number.
• Long Distance: Dial 9 + 1 + the 10-digit number
• International: Dial 9 + 011 + the number
• Information: Dial 9 + 411 (Note your department will be charged)

Note: Each campus telephone has a permissions setting for making local, long-distance, and international calls. Dialing each type of numbers is dependent on the phone being enabled to make that kind of call. If your telephone is not permitted to make international calls, for example, then you will receive a fast busy signal. You should contact your UTC if you need to have your class of service modified

 

Message Set

This feature enables the user to activate a MSG light on another Dterm to indicate that you would like a return call. To set a message light:

• Lift handset or depress Speaker key Dial extension During ring cycle or busy signal, Depress MSG key Receive confirmation tone
• Hang up or depress Speaker key

 

Message Callback

This enables a recipient of a message to automatically return the call of the party who invoked the message light. To answer a message set by another user:

• Lift handset or depress Speaker key
• Depress the MSG key, (the extension of the person who invoked the message is automatically redialed.)

There may be several messages set to your telephone. To display them one at a time, without lifting the handset, depress the MSG key to scroll through the messages sent. Depressing the "#" sign will cancel the message without returning the ca ll. Liftin g the handset and depressing the MSG key will return the call sent that is being displayed while canceling that particular message.

 

Callback

This feature enables the user to automatically make connection with a busy extension as soon as the busy extension becomes idle.

To set a Callback:

• Dial extension number, hear busy signal Depress Callback key Hang up. When the busy station becomes available your phone will ring and display CB followed by the extension number to which the Callback was placed.
• Lift handset, this will activate the called party,s phone to ring while automatically cancelling the Callback light.

To cancel a previous Callback set:

• Lift handset or depress Speaker key
• Depress Callback

 

Save

This feature enables the user to save one number to be automatically redialed regardless of time elapse. To save a number for future use depress the Save key while in conversation, upon a no answer condition or if a busy signal is encountered. (The Save key lamp will light when number is stored.) Lift the handset or depress speaker at a later time and the number will be automatically redialed.

 

Receiving a Call

Lift handset or depress speaker key to answer an incoming call.

• Outside Call: Fast Ring Signal
• Internal Call: Normal Ring Signal

 

Parking a Call

This feature is used to place a call on hold enabling the call to be retrieved from any other phone on campus. (Once the call has been "parked", your telephone line is available for re-use.)

To Retrieve Call from Another Phone:

• Lift handset, Dial "#0" followed by the extension number that originally parked the call.

 

Directed Call Pick Up

This feature is used to answer incoming call directed to extensions outside your specified pick up group that do not appear on your Dterm.

• Lift handset or depress Speaker key
• Dial "#7" and the number of the ringing extension that is to answered

 

Call Pick Up Group

This feature is used to answer incoming calls directed to extensions within your specified pick up group which do not appear on your Dterm. To answer a call within your pick up group:

• Lift handset or depress Speaker key
• Depress the PICK key, or, dial "*7"

 

Call Forward No Answer (FWD NA)

This feature allows the user to forward incoming calls to any extension on campus or to Voice Mail. Calls will be forwarded if your extension is not answered within 15 seconds.

To activate call forward no answer:

• Lift handset or depress Speaker key Depress FWD NA key Dial desired extension number to which calls will be forwarded (86000 for Voice Mail) The FWD-NA lamp will light and confirmation tone is heard.
• Hang up

To cancel Call Forward No Answer:

• Lift handset or depress Speaker key Depress FWD NA key
• Hang up

 

Call Forward Busy (FWD B)

This feature allows the user to forward incoming calls to any extension on campus or to Voice Mail when the users extension is busy.

Call Forward All Calls

This feature allows the user to forward all incoming calls to any extension on campus or to Voice Mail. Note: Call Forward All Calls will restrict your phone from initiating or receiving calls.

To activate Call Forward All Calls:

• Lift handset or depress Speaker key Dial "*3" Dial desired extension number to which calls will be forwarded (86000 for Voice Mail) Confirmation tone is heard
• Hang up

To cancel Call Forward All Calls:

• Lift handset or depress Speaker key Dial "#3"
• Hang up

 

Up / Down Arrow

Used to adjust LCD contrast, speaker / receiver volume, and ringer volume.

 

 

Function Keys

Hold	To place an internal or external call on hold, depress the Hold key. (Line will flash) To retrieve the call, simply depress the flashing extension key.
Transfer	Allows the station user to transfer established calls, (internal or external), to another station. Depress the transfer key, (you will hear interrupted dial tone). Dial the desired extension number. (If you get a busy, re-depress the transfer key to return to the original calling party.) Hang up.
Speaker	The Speaker key controls the buit-in speaker which can be used for hands-free operation. The LED will light when the key is activated.
Redial	This key is used to activate the last number redial feature. With the telephone idle, you may consecutively scroll back through the last five (5) numbers that have been dialed. (Numbers will appear in display.) Once the desired number is displayed, depress the "*" key to activate dialing feature.
Conf	This key is used to establish a three-way conference call. The LED will light when this feature is activated. Establish connection with the first party; announce the conference Depress the transfer key, dial desired number of the second party (precede outside calls with a "9") Announce the conference and depress the Conf key. If a busy signal is encountered, you misdial, or there is no answer, depress transfer to be reconnected to the original party.
Recall	This key is used as an immediate disconnect while re-establishing internal dial tone. Depress this key to terminate an established call and reseize internal dial tone.
Feature	This key is used in conjunction with the numbers on the dialpad to activate terminal setup functions and to program one touch speed dial keys. (See instructions below).

 

Feature Key Activation

Feature + "1" = Turns microphone on and off.

Feature + "3" = selects ringer tone.

Feature + "5" = Activates the hands-free operation.

Feature + "6" = Deactivates the hands-free operation.

Feature + "7" = Turns the call indicator lamp on and off for incoming call notification.

 

One Touch Speed Dial

One touch speed dials are used for frequently dialed numbers.

To Program:

• While the phone is idle, Depress the Feature key followed by the desired one touch key to be programmed. Dial the number to be programmed, (preceded with a "9" for outside numbers)
• Re-depress Feature key

To Use:

• Depress the desired one touch speed dial button, you will be automatically be connected to the programmed number via handsfree operation.