D-Term (Multi-Line) Telephones Guide

Note: The University does not accept collect calls. Local and long distance operators have been instructed to block any attempt to complete such calls.

Placing Calls

Answering Calls

Call Forwarding

Special Keys

Placing a Call

To place a call, lift handset or depress the speaker key, then:

  • Outside Calls: Dial "9" followed followed by the desired telephone number.
  • Internal Calls: Dial the desired five (5) digit extension number (e.g., 81420 for number 338-1420). Telephone numbers not directly dialable from outside begin with 1. Dormitory numbers begin with 6.
  • Voicemail: Dial "86000"
  • Outside Calls with Account Code: Dial "*9", your personal account, followed by "9" and the desired telephone number.
  • Long Distance: Dial 9 + 1 + the 10-digit number
  • International: Dial 9 + 011 + the number
  • Information: Dial 9 + 411 (Note your department will be charged)

Note: Each campus telephone has a permissions setting for making local, long-distance, and international calls. Dialing each type of number is dependent on the phone being enabled to make that kind of call. If your telephone is not permitted to make international calls, for example, then you will receive a fast busy signal. You should contact your UTC if you need to have your class of service modified.

Message Set

This feature enables the user to activate a MSG light on another D-Term to indicate that you would like a return call. To set a message light:

  1. Lift handset or depress Speaker key.
  2. Dial extension.
  3. During ring cycle or busy signal, depress MSG key. Receive confirmation tone.
  4. Hang up or depress Speaker key.

Message Callback

This enables a recipient of a message to automatically return the call of the party who invoked the message light. To answer a message set by another user:

  1. ​Lift handset or depress Speaker key
  2. Depress the MSG key (the extension of the person who invoked the message is automatically redialed)

There may be several messages set to your telephone. To display them one at a time, without lifting the handset, depress the MSG key to scroll through the messages sent. Depressing the "#" sign will cancel the message without returning the call. Lifting the handset and depressing the MSG key will return the call sent that is being displayed while canceling that particular message.

Callback

This feature enables the user to automatically make connection with a busy extension as soon as the busy extension becomes idle.

To set a Callback:

  1. ​Dial extension number, hear busy signal.
  2. Depress Callback key.
  3. Hang up.
  4. When the busy station becomes available, your phone will ring and display CB followed by the extension number to which the Callback was placed.
  5. Lift handset; this will activate the called party's phone to ring while automatically, cancelling the Callback light.

To cancel a previous Callback set:

  1. ​Lift handset or depress Speaker key
  2. Depress Callback

Save

This feature enables the user to save one number to be automatically redialed regardless of time elapsed. To save a number for future use, depress the Save key while in conversation upon a no answer condition or if a busy signal is encountered. (The Save key lamp will light when number is stored.) Lift the handset or depress speaker at a later time and the number will be automatically redialed.

Receiving a Call

Lift handset or depress speaker key to answer an incoming call.

  • Outside Call: Fast Ring Signal
  • Internal Call: Normal Ring Signal

Parking a Call

This feature is used to place a call on hold, enabling the call to be retrieved from any other phone on campus. (Once the call has been "parked" your telephone line is available for re-use.)

To Park a Call:

  1. ​While connected to a call, depress the transfer key.
  2. Dial "*0" (you will hear a confirmation tone)
  3. Hang up

To Retrieve Call from Another Phone:

  1. ​Lift handset
  2. Dial "#0" followed by the extension number that originally parked the call.

Directed Call Pick Up

This feature is used to answer incoming call directed to extensions outside your specified pick up group that do not appear on your D-Term.

  1. ​Lift handset or depress Speaker key
  2. Dial "#7" and the number of the ringing extension that is to be answered

Call Pick Up Group

This feature is used to answer incoming calls directed to extensions within your specified pick up group which do not appear on your D-Term. To answer a call within your pick up group:

  1. ​Lift handset or depress Speaker key
  2. Depress the PICK key, or, dial "*7"

Call Forward No Answer (CF NA)

This feature allows the user to forward incoming calls to any extension on campus or to voicemail. Calls will be forwarded if your extension is not answered within 15 seconds.

To activate call forward no answer:

  1. Lift handset or depress Speaker key.
  2. Depress CF NA key.
  3. Dial desired extension number to which calls will be forwarded (86000 for voicemail). The CF-NA lamp will light and confirmation tone is heard.
  4. Hang up

To cancel Call Forward No Answer:

  1. Lift handset or depress Speaker key.
  2. Depress CF NA key
  3. Hang up

Call Forward Busy (CF BZ)

This feature allows the user to forward incoming calls to any extension on campus or to voicemail when the user's extension is busy.

To activate Call Forward Busy:

  1. Lift handset or depress Speaker key.
  2. Depress CF BZ key.
  3. Dial desired extension number to which calls will be forwarded (86000 for voicemail) The CF-BZ lamp will light and confirmation tone is heard
  4. Hang up

To cancel Call Forward Busy:

  1. Lift handset or depress Speaker key.
  2. Depress CF BZ key
  3. Hang up

Call Forward All Calls (forward to another campus extension or campus voicemail)

This feature allows the user to forward all incoming calls to any extension on campus or to voicemail. Note: While your phone is set for Call Forward All Calls, you will not be able to answer calls placed to your number. You may still initiate calls.

To activate Call Forward All Calls:

  1. Lift handset or depress Speaker key.
  2. Dial "*3" then dial desired extension number to which calls will be forwarded (86000 for voicemail). Confirmation tone is heard
  3. Hang up

To cancel Call Forward All Calls:

  1. Lift handset or depress Speaker key.
  2. Dial "#3"
  3. Hang up

Call Forward All Calls (immediately forward calls to an outside number)

NOTE: All D-Term phones can forward to outside numbers; no VOIP phones can. Call Forwarding to mobile phones works for AT&T and Verizon. It does NOT work for Sprint and T-Mobile. This is a carrier issue.

  1. Get Dialtone
  2. To forward calls off campus press * 3 9 1 plus a complete 10-digit telephone #
  •      You should hear a tone confirming the action. Hang up handset.

To cancel previous instruction for All Calls

  1. Get dialtone
  2. Press # 3 —

You should hear a tone confirming the action. Hang up handset.

Up / Down Arrow

Used to adjust LCD contrast, speaker / receiver volume, and ringer volume.

  • LCD Contrast:
Press up or down on key while the telephone is idle.
  • Speaker / Receiver Volume:
Press up or down on key during conversation.
  • Ringer Volume:
Press up or down on key while the telephone is ringing.

Function Keys

Hold
  • To place an internal or external call on hold, depress the Hold key. (Line will flash)
  • To retrieve the call, simply depress the flashing extension key.
Transfer Allows the station user to transfer established calls, (internal or external), to another station.
  • Depress the transfer key, (you will hear interrupted dial tone). Dial the desired extension number. (If you get a busy, re-depress the transfer key to return to the original calling party.)
  • Hang up.
Speaker The Speaker key controls the built-in speaker which can be used for hands-free operation.
The LED will light when the key is activated.
Redial This key is used to activate the last number redial feature.
  • With the telephone idle, you may consecutively scroll back through the last five (5) numbers that have been dialed. (Numbers will appear in display.)
  • Once the desired number is displayed, depress the "*" key to activate dialing feature.
Conf This key is used to establish a three-way conference call. The LED will light when this feature is activated.
  • Establish connection with the first party; announce the conference. Depress the transfer key, dial desired number of the second party (precede outside calls with a "9")
  • Announce the conference and depress the Conf key.

If a busy signal is encountered, you misdial, or there is no answer, depress transfer to be reconnected to the original party.
Recall This key is used as an immediate disconnect while re-establishing internal dial tone.
  • Depress this key to terminate an established call and reseize internal dial tone.
Feature This key is used in conjunction with the numbers on the dialpad to activate terminal setup functions and to program one touch speed dial keys. (See instructions below).

 

Feature Key Activation

Feature + "1" = Turns microphone on and off.

Feature + "3" = selects ringer tone.

Feature + "5" = Activates the hands-free operation.

Feature + "6" = Deactivates the hands-free operation.

Feature + "7" = Turns the call indicator lamp on and off for incoming call notification.

(The lamp at the top right hand corner of the D-Term display is referred to as the "Call Indicator Light". The lamp will flash when an incoming call is ringing. This lamp will light steadily when a voicemail message has been left.)

One Touch Speed Dial

One touch speed dials are used for frequently dialed numbers.

To Program:

  • While the phone is idle, depress the Feature key followed by the desired one touch key to be programmed. Dial the number to be programmed, (preceded with a "9" for outside numbers)
  • Re-depress Feature key

To Use:

  • Depress the desired one touch speed dial button. You will be automatically be connected to the programmed number via handsfree operation.