Continuity Tools

SF State uses Office 365 (O365) for email. There are several options to access your email:

• Outlook Web Access (OWA): https://outlook.office365.com/
• Outlook for iOS and Android: https://products.office.com/en-us/outlook-mobile-for-android-and-ios
• Information at https://its.sfsu.edu/service/emailcalendar

• Web & video conferencing
• Get started with Zoom
• Best practices for Zoom security
• Information at https://at.sfsu.edu/blog/post/1336

• Collaboration for individual & group chat, audio, video, and screen sharing
• Available for desktop, mobile, and via a web browser
• Available for faculty, staff, and students [NOTE: Teams is not recommended for class use. Please refer to Instructional Continuity at SF State for available tools]
• Information at https://its.sfsu.edu/service/teams

• Available for free on Apple’s App Store and Google Play
• Information at https://its.sfsu.edu/service/sfstatemobileapp

• If instructors or students are unable to come to campus or if the campus is closed for unforeseen reasons, how they can best maintain participation in classes
• Information at https://instructionalcontinuity.sfsu.edu/

• Cloud-based collaborative storage service used to share documents with employees, students and non-SF State individuals. The service can be used to store documents that contain up to Level 2 data, but should not be used for documents that contain Level 1 data. 
• Campus Policy and definition of Confidential Data at https://policiesandpracticedirectives.sfsu.edu/content/confidential-data-policy
• Information at https://its.sfsu.edu/service/boxsfstate

• For security, SF State protects sensitive data using Two-Factor authentication (2FA) 
• Information at https://its.sfsu.edu/service/twofactorauthentication2fa

• SF State’s approved electronic signature solution for all faculty and staff
• Get Started with DocuSign: https://docusign.sfsu.edu/
• DocuSign is approved for use with Level 1 and PII data.
• DocuSign is not approved for PCI and HIPAA data.
• Only risk assessed and approved business processes can be used in DocuSign, more information at https://docusign.sfsu.edu/content/usage-standards.
• Electronic Signature Practice Directive: https://policiesandpracticedirectives.sfsu.edu/content/electronic-signatures-practice-directive

• How to check voicemail from an off-campus telephone
• Users with D-Term model NEC phones can forward their line using instructions at https://its.sfsu.edu/guides/d-term-multi-line-telephones#forwardall
• Information at https://its.sfsu.edu/guides/voicemail

• Worldwide roaming network available at participating educational institutions. SF State students, faculty, and staff with current affiliation can log into the network using their SF State credentials
• Information at https://its.sfsu.edu/guides/network-wireless

• All faculty and staff can use the Virtual Private Network (VPN) service at https://its.sfsu.edu/service/vpn for connecting to the SF State network from remote locations. SF State’s VPN has two purposes: it enables campus users to send and receive data across a public network as if their device is directly connected to the campus network, and adds two-factor (2FA) authentication for high security services.  Besides being required to access some sites, it is recommended for accessing campus resources from public networks.
• PaloAlto Networks GlobalProtect software available at https://its.sfsu.edu/service/vpn
• Available for faculty, staff, and students

• Remote access puts systems at higher risk for attacks and unauthorized access because if the system is accessible to employees/faculty and students from outside of the University’s network, it is also accessible to hackers and criminals. Follow the guidelines linked below to ensure you are working securely.
• Information at https://its.sfsu.edu/guides/itsecurityguidanceremoteaccess

• The California Emerging Technology Fund has compiled a list of affordable internet service offers.
• Information at http://www.internetforallnow.org/get_affordable_internet_today