Login Assistance

If you are experiencing issues logging in to SF State services, please submit this form. For all other service requests or, to report an incident, please log in to the Service Portal.

New Users / First Password

  1. Navigate to the Password Reset Tool
  2. Enter your SF State ID and select Next
  3. Answer the questions setup when your application was created and create your password
  4. If you do not remember your answers, try your best. After 3 unsuccessful attempts, a reset code will be sent to your external email address
  5. Navigate to the Password Reset page and select I have a reset code to create your password

If you are unable to create your password:
 Students: Please contact the Registrar's Office.
 Faculty/Staff: Please contact the ITS Service Desk at 415.338.1420 or visit ADM 110.











Faculty, staff, and students, please provide your SF State ID. You can use the Look Up SF State ID using SSN & Birthday service to look up your SF State ID. If you don't have a SF State ID, please enter 999999999.