About

The ITS Mission

Information Technology Services advances the mission of SF State by providing reliable and secure enterprise-wide applications and infrastructure to support SF State's long standing commitments to teaching, learning, and social justice.

ITS Department Goals:

  1. Monitor and implement emerging trends and best practices in the higher education IT industry in order to ensure that SF State remains current as we administer the University's IT applications and infrastructure.

  2. Coordinate service strategy and portfolio management through the alignment of campus IT project intake and prioritization. These processes support the proactive management of the ITS service portfolio, aligning our community's needs with our overall strategy.

  3. Set strategy, harmonize processes, and invest in people through a more unified and consistent approach. This will include the integration and coordination of internal governing processes and a university IT governance framework, furthering our mission of enabling data-driven decision making.

  4. Align application development functions to further consolidate enterprise application development activities. Our goal is to better leverage our capabilities while allowing for flexibility where most needed to ensure the optimal delivery of IT applications and services.

  5. Advance campus information security while focusing on end user experience and services to provide the highest quality user-facing services and their associated enabling functions.

 

These are the core areas of service within ITS:

Business Services

Responsible for all administrative and business-oriented aspects of ITS.

Enterprise Resource Planning and Business Intelligence

Implements and maintains Enterprise Resource Planning systems such as Campus Solutions (CS), Common Financial Systems (CFS), and Human Resources Management System (HRMS). Supports the University Data Warehouse, Data Mart, and the CFS Data Warehouse.

Information Security

Oversees SF State's efforts to protect its computing and information assets and to comply with information-related laws, regulations, and policies. The Information Security Officer (ISO) provides information security training, evaluations, and best practice recommendations for the campus network and community. In addition to these services, the ISO also coordinates the university's information security incident response. To learn more, please visit the Reporting an IT Security Incident or Vulnerability webpage.

Network and Telecommunications

Manages the university's network and telecommunications infrastructure, including wireless, wired, and remote network access, and telecommunications systems and services.

Project Management Office (New)

Responsible for intake, assessment, and portfolio management of projects involving ITS resources.

Service Desk

A single point of contact for all issues, problems, or questions related to technology services and computing at SF State. One can seek assistance by submitting an online Service Request Ticket, via email, walk-in, or via the SF State mobile app. The Service Desk is located in ADM 110, Administration Building and is open from 8:00 a.m. - 5:00 p.m., Monday through Friday.

Systems Services

Provides the technology infrastructure and core applications that are key to running campus technology services, maintains the campus servers, data center, and cloud platform infrastructure, and supports identity and access management.

Web, Mobile, and Cloud Applications

Manages the website content manasgement platform, and designs and develops campus websites. Provides custom application development services as well as primary development of the SF State Mobile App. Supports cloud and on-premise applications including document management, student housing, CSU eLearning, and student identity card systems.