About

The ITS Mission

Information Technology Services advances the mission of SF State by providing reliable and secure enterprise-wide applications and infrastructure to support SF State's long standing commitments to teaching, learning, and social justice.

ITS Department Goals:

  1. Monitor and implement emerging trends and best practices in the higher education IT industry in order to ensure that SF State remains current as we administer the University's IT applications and infrastructure.

  2. Coordinate service strategy and portfolio management through the alignment of campus IT project intake and prioritization. These processes support the proactive management of the ITS service portfolio, aligning our community's needs with our overall strategy.

  3. Set strategy, harmonize processes, and invest in people through a more unified and consistent approach. This will include the integration and coordination of internal governing processes and a university IT governance framework, furthering our mission of enabling data-driven decision making.

  4. Align application development functions to further consolidate enterprise application development activities. Our goal is to better leverage our capabilities while allowing for flexibility where most needed to ensure the optimal delivery of IT applications and services.

  5. Advance campus information security while focusing on end user experience and services to provide the highest quality user-facing iservices and their associated enabling functions.

 

These are the core areas of service within ITS:

Enterprise Applications

Implements and maintains enterprise business applications such as Campus Solutions (CS), Common Financial Systems (CFS), and Human Resources Management System (HRMS).

Web and Mobile Applications

Designs and develops campus websites and applications, and supports and maintains a robust Drupal-based content management platform, as well as the SF State Mobile App.

Service Desk

A single point of contact for all issues, problems, or questions related to technology services and computing at SF State. One can seek assistance by submitting an online Service Request Ticket, via e-mail, walk-in, or via the SF State mobile app. The Service Desk is located in ADM 110, Administration Building and is open from 8:00 a.m. - 5:00 p.m., Monday through Friday.

Information Security

Oversees SF State's efforts to protect its computing and information assets and to comply with information-related laws, regulations, and policies. The Information Security Officer (ISO) provides information security training, evaluations, and best practice recommendations for the campus network and community. In addition to these services, the ISO also coordinates the university's information security incident response. To learn more, please visit the Reporting an IT Security Incident or Vulnerability webpage.

Systems Services

Provides the technology infrastructure that is key to running campus technology services, maintains the campus servers and data center, and supports identity and access management.

Network and Telecommunications

Manages the university's network infrastructure, including wireless and wired services, as well as the university's telecommunications infrastructure, including the university's phone system.

Business Services

Responsible for all administrative and business-oriented aspects of ITS.

Project Management Office (New)

Responsible for intake, assessment, and portfolio managment of projects involving ITS resources.